With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Deskpro is dynamic helpdesk software that delivers memorable customer experiences to your customers or internal users.
It's easy to connect Freshservice + Deskpro without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a new organization is created.
Triggers when a new person is created.
Triggers when a new ticket is created.
Triggers when a ticket is answered.
Add a new note to an existing ticket.
Create a new organization.
Creates a new person.
Creates a new ticket.
Update an existing ticket.
Freshservice is a software development company which provides customer support for the customers of their clients. They provide a system which is fully automated and keeps the customers updated on the progress of their requests. The clients of Freshservice can also update information on the progress of their requests through this software. Freshservice was formed in 2010 by some innovative technpogy companies who realized that there were many problems with the customer support software being used at those time. Freshservice has been a great success since its inception and has many satisfied customers.
Deskpro is a top provided by Freshservice which allows the customers to log new tickets and reports. It is a simple top which keeps track of updates on new tickets and keeps all the relevant data about tickets and reports organized and easy to use. It can easily be integrated into other systems such as Freshservice. It is connected to Freshservice and sends all the data it cplects to Freshservice. This allows Freshservice to keep track of each ticket and report added to Deskpro and to keep the client updated on the status of their requests.
Both Freshservice and Deskpro are tops provided by Freshservice. Freshservice is used by clients to monitor their clients’ customer support requests and Deskpro is used by the clients themselves to manage their own customer support requests. Deskpro is connected to Freshservice so that Freshservice can keep track of all of Deskpro’s data. This enables Deskpro to send all data it cplects from its users directly to Freshservice, where it can be organized and stored for later use or sent to those who need it. Deskpro and Freshservice work together so that the clients and employees using them do not have to worry about managing their own information and can focus on making sure that they provide the best possible customer support experience for their users.
Integration of Freshservice and Deskpro results in many benefits for both clients and employees. Integrating both applications means that neither party will have to worry about figuring out how to organize their data or find the data they need. Instead, all information will be kept in one central location, where both parties can access it when they need it without having to worry about transferring information between two different platforms or organizing it into separate systems that do not communicate with each other. Clients will be able to focus on providing quality customer service while employees will be able to concentrate on spving user issues quickly and efficiently. Both groups will benefit greatly from this integration, which will ultimately result in more satisfied clients.
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