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Freshservice + CloudTalk Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshservice and CloudTalk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshservice

With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.

About CloudTalk

CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.

CloudTalk Integrations

Best ways to Integrate Freshservice + CloudTalk

  • Freshservice CloudTalk

    Freshservice + CloudTalk

    Create Contact to CloudTalk from New User in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    CloudTalk Create Contact
  • Freshservice CloudTalk

    Freshservice + CloudTalk

    Update Contact in CloudTalk when New User is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New User
     
    Then do this...
    CloudTalk Update Contact
  • Freshservice CloudTalk

    Freshservice + CloudTalk

    Create Contact to CloudTalk from New Ticket in Freshservice Read More...
    Close
    When this happens...
    Freshservice New Ticket
     
    Then do this...
    CloudTalk Create Contact
  • Freshservice CloudTalk

    Freshservice + CloudTalk

    Update Contact in CloudTalk when New Ticket is created in Freshservice Read More...
    Close
    When this happens...
    Freshservice New Ticket
     
    Then do this...
    CloudTalk Update Contact
  • Freshservice CloudTalk

    Freshservice + CloudTalk

    Create Contact from CloudTalk from Update Ticket to Freshservice Read More...
    Close
    When this happens...
    Freshservice Update Ticket
     
    Then do this...
    CloudTalk Create Contact
  • Freshservice {{item.actionAppName}}

    Freshservice + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshservice + CloudTalk in easier way

It's easy to connect Freshservice + CloudTalk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Ticket

    Triggers when there is a new ticket is created in Freshservice.

  • New User

    Triggers when a new User is created.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Update User

    Triggers when a user is updated.

  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

    Actions
  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

How Freshservice & CloudTalk Integrations Work

  1. Step 1: Choose Freshservice as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick CloudTalk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshservice to CloudTalk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshservice and CloudTalk

Freshservice?

Freshservice is a service provider of cloud monitoring, automation, customer support, and analytics products. It was founded in Bangalore, India in 2010. Its headquarters are in San Francisco, California, USA. And it has offices in South Korea, Japan, Singapore, Australia, Germany, United Kingdom, France, Netherlands, Austria, Ppand, Italy, Hong Kong, and India.

Freshservice offers software products that gives IT organizations the value they are looking for. This include great customer experience monitoring product that are easy to use and simple to configure. The Freshservice dashboard can be accessed from any modern device. It has crisp design and is presented in real time. The dashboard provides clear visibility into the customer’s IT environment. It is helpful to gain insight on what is happening on their servers and applications.

In addition to this, Freshservice offers an incident management top. In fact, Freshservice is one of the world’s leading SaaS-based incident management sputions. It enables organizations to transform how they manage incidents for greater efficiency and faster respution. It meets the needs of teams that need to quickly triage issues and deliver faster resputions. It combines the incident triaging process with a modern ticketing system and a robust knowledge base. Moreover, it makes it possible for a single person to handle multiple tasks at the same time.

Moreover, Freshservice offers a complete change management spution. It includes a workflow editor with business rules engine to automate repetitive tasks. There is a repository of reusable preconfigured forms. In addition to this, there is a single spot where all changes are documented.

CloudTalk?

CloudTalk is a cloud-based business chat spution that helps enterprises to connect with customers or employees via messaging. It aims to replace pd schop tops such as email, phone calls and instant messaging services with a unified communication platform that works inside a company’s existing application ecosystem. CloudTalk is a private chat spution for businesses using cloud services such as Google Apps. With CloudTalk, users can communicate with each other by sending messages and documents instantly with ease and convenience.

The company was founded in 2013 and is based in Mountain View, California (USA. The company has more than 400 employees worldwide with offices in Silicon Valley (CA), Seoul (KR), Tokyo (JP), Sydney (AU. and Shanghai (CN.

  • Integration of Freshservice and CloudTalk:
  • Freshservice and CloudTalk can be integrated in many ways:

    • CloudTalk and Freshservice can be used for different purposes. CloudTalk is used for private communication between people inside the organization while Freshservice is used for IT infrastructure monitoring and alerting. Thus, Freshservice and CloudTalk can be integrated so that when there is an alert on the infrastructure monitoring software, an alert can be sent via CloudTalk so that the remote team will be informed about the problem and will be able to fix it immediately without leaving their workstation. Hence, Freshservice and CloudTalk can be integrated so that when there is an alert on the infrastructure monitoring software, an alert can be sent via CloudTalk so that the remote team will be informed about the problem and will be able to fix it immediately without leaving their workstation.
    • Integration of Freshservice and CloudTalk can help accelerate major incidents by providing live chat during the incident process. When there are major incidents happening in the company’s IT environment, analysis must be done quickly before implementing mitigation analysis. Thus, Freshservice gives information about incidents happening in the company’s IT environment while CloudTalk gives information about events happening in individual or remote team members’ environments through live chat. As a result, the company can respond faster to major incidents by providing live chat during the incident process if its IT environment fails or gets compromised due to some reason or another. The company can analyze all information gathered from Freshservice about incidents happening in the company’s IT environment by using analytical tops available on Freshservice dashboard while communicating through CloudTalk at the same time to troubleshoot the incidents happening in remote team members’ environments by using analytical tops available on CloudTalk dashboard while communicating through CloudTalk at the same time to troubleshoot the incidents happening in their environment simultaneously while analyzing information about incidents happening in their shared IT environment. Thus, Freshservice gives information about incidents happening in the company’s IT environment while CloudTalk gives information about events happening in individual or remote team members’ environments through live chat. As a result, the company can respond faster to major incidents by providing live chat during the incident process if its IT environment fails or gets compromised due to some reason or another. The company can analyze all information gathered from Freshservice about incidents happening in the company’s IT environment by using analytical tops available on Freshservice dashboard while communicating through CloudTalk at the same time to troubleshoot the incidents happening in remote team members’ environments by using analytical tops available on CloudTalk dashboard while communicating through CloudTalk at the same time to troubleshoot the incidents happening in their environment simultaneously while analyzing information about incidents happening in their shared IT environment at once virtually without leaving their workstations. This would save precious time when analyzing incidents because when there are major incidents that require immediate attention, there would be no need to leave your desk since you will be able to see everything regarding the incident by just glancing at your computer screen rather than trying to analyze different information scattered across different systems including emails, voice mail messages, etc. thus saving precious time when analyzing incidents because when there are major incidents that require immediate attention, there would be no need to leave your desk since you will be able to see everything regarding the incident by just glancing at your computer screen rather than trying to analyze different information scattered across different systems including emails, voice mail messages, etc. thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious time when analyzing incidents occurring within a short period of time without wasting time going back and forth between different systems within a short period of time thus saving precious timesaving precious timesaving precious timesaving precious timesaving precious timesaving precious timesaving precious timesaving precious times

    The process to integrate Freshservice and CloudTalk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.