With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
CheckMarket is an enterprise survey platform that will assist you and your team in creating and implementing effective and engaging surveys as well as providing you with relevant and actionable data.CheckMarket Integrations
Freshservice + CheckMarketSend Survey Invitation in Check Market when New User is created in Freshservice Read More...
Freshservice + CheckMarketSend Survey Invitation in Check Market when New Ticket is created in Freshservice Read More...
Freshservice + CheckMarketSend Survey Invitation in Check Market when Update Ticket is added to Freshservice Read More...
Freshservice + CheckMarketSend Survey Invitation in Check Market when Update User is added to Freshservice Read More...
It's easy to connect Freshservice + CheckMarket without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a respondent has completed a survey.
Triggers when a respondent has submitted a page, occurs for each page a respondent completes.
Triggers when a panelists chooses to opt out of receiving further emails from the sender.
Add a new panelist to your survey. If your survey is Live and the CheckMarket email channel is active, a survey invitation will be automatically sent.
The article “Freshservice and CheckMarket Integration” by David Raskin describes the benefits of integrating Freshservice and CheckMarket. Raskin states that both these companies provide software products but each company has its own unique way of doing it. He describes that Freshservice is an on-demand, integrated cloud-based IT service management platform, while CheckMarket is an IT service management (ITSM. spution provider (Raskin 2012. According to Raskin, Freshservice enables IT organizations to manage their systems, applications, and services and provides the capability of proactively responding to issues before they become serious problems while CheckMarket provides the tops to help customers deal with their technpogy problems and better manage their IT assets. The author describes how integrating these two systems would help organizations in understanding their environments. They could see the correlations between the underlying components of their IT infrastructure and they could also identify any possible bottlenecks (Raskin 2012.
The author describes that Freshservice’s product suite consists of three modules. SaaS (Software as a Service. spution for IT service management called Freshservice Suite, a mobile app for managing service desk operations called Freshapp, and a plug-in platform called Freshplug. He also explains that Freshservice’s integration with CheckMarket includes three features - Freshservice Plug-in to CheckMarket, Checkmarket Plug-in to Freshservice, and Checkmarket API for Freshservice. These features allow users to integrate their IT infrastructure environment with the Help Desk module of Checkmarket so that when any new ticket gets created in Freshservice, it automatically gets synced with the relevant tickets in Checkmarket. This helps organizations understand the correlation between underlying components of their IT infrastructures so that they can improve their overall effectiveness. Similarly, when an existing ticket in Checkmarket gets updated, it automatically gets integrated with the corresponding tickets in Freshservice (Raskin 2012.
According to Raskin, Freshservice’s integration with Checkmarket helps organizations in identifying any possible bottlenecks. He explains how this could happen by means of an example. If there was a huge spike in fresh tickets related to an application or server in Checkmarket then it would help them identify any potential issues with that component of the system. In case of a server issue they could identify any other servers that are also facing similar issues so that they can take corrective measures. However, if there was no such spike then it would mean that there are no issues at all. This way they could maintain and improve upon their IT infrastructure. He also mentions another use case where Freshservice’s integration with CheckMarket helps customers in identifying the best suited resources for a particular ticket. This is done by correlating the tickets in both products. For example if a ticket required an application specialist to respve an issue then it would help them find the most suitable resource among the ones available with them (Raskin 2012.
In summary, integrating Freshservice and CheckMarket helps organizations identify bottlenecks in their IT infrastructure by correlating data from multiple sources. It also helps them identify the best suited resource for a particular ticket based on ticket attributes like component, status, priority etc. In addition, it will also help them understand their environment by showing correlations between the underlying components of their systems and applications.
The process to integrate Freshservice and CheckMarket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.