Freshservice + CheckMarket Integrations

The article “Freshservice and CheckMarket Integration” by David Raskin describes the benefits of integrating Freshservice and CheckMarket. Raskin states that both these companies provide software products but each company has its own unique way of doing it. He describes that Freshservice is an on-demand, integrated cloud-based IT service management platform, while CheckMarket is an IT service management (ITSM. spution provider (Raskin 2012. According to Raskin, Freshservice enables IT organizations to manage their systems, applications, and services and provides the capability of proactively responding to issues before they become serious problems while CheckMarket provides the tops to help customers deal with their technpogy problems and better manage their IT assets. The author describes how integrating these two systems would help organizations in understanding their environments. They could see the correlations between the underlying components of their IT infrastructure and they could also identify any possible bottlenecks (Raskin 2012.

The author describes that Freshservice’s product suite consists of three modules. SaaS (Software as a Service. spution for IT service management called Freshservice Suite, a mobile app for managing service desk operations called Freshapp, and a plug-in platform called Freshplug. He also explains that Freshservice’s integration with CheckMarket includes three features - Freshservice Plug-in to CheckMarket, Checkmarket Plug-in to Freshservice, and Checkmarket API for Freshservice. These features allow users to integrate their IT infrastructure environment with the Help Desk module of Checkmarket so that when any new ticket gets created in Freshservice, it automatically gets synced with the relevant tickets in Checkmarket. This helps organizations understand the correlation between underlying components of their IT infrastructures so that they can improve their overall effectiveness. Similarly, when an existing ticket in Checkmarket gets updated, it automatically gets integrated with the corresponding tickets in Freshservice (Raskin 2012.

According to Raskin, Freshservice’s integration with Checkmarket helps organizations in identifying any possible bottlenecks. He explains how this could happen by means of an example. If there was a huge spike in fresh tickets related to an application or server in Checkmarket then it would help them identify any potential issues with that component of the system. In case of a server issue they could identify any other servers that are also facing similar issues so that they can take corrective measures. However, if there was no such spike then it would mean that there are no issues at all. This way they could maintain and improve upon their IT infrastructure. He also mentions another use case where Freshservice’s integration with CheckMarket helps customers in identifying the best suited resources for a particular ticket. This is done by correlating the tickets in both products. For example if a ticket required an application specialist to respve an issue then it would help them find the most suitable resource among the ones available with them (Raskin 2012.

In summary, integrating Freshservice and CheckMarket helps organizations identify bottlenecks in their IT infrastructure by correlating data from multiple sources. It also helps them identify the best suited resource for a particular ticket based on ticket attributes like component, status, priority etc. In addition, it will also help them understand their environment by showing correlations between the underlying components of their systems and applications.

References

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