With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Bitly is a link management software, which helps organizations create and manage custom URLs to support marketing campaigns.Bitly Integrations
Freshservice + BitlyCreate Bitlink from bitly from Update Ticket to Freshservice Read More...
It's easy to connect Freshservice + Bitly without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Trigger when you create a New Bitlink.
Saves a Bitlink to your user history in Bitly. Returns a shortened URL.
Freshservice is a software development company that provides software as a service (SaaS. application. In this case, the word ‘Fresh’ means ‘Fast and Reliable’. Freshservice helps companies to improve their services by managing customer support and the incidents. This is done using the SaaS model.
Bitly is a platform that helps users to create and share short links easily. Bitly enables users to shorten links from anywhere online, from any device. Users can also track clicks on their links, analyze traffic to their sites, and access useful insights. The Bitly API allows developers to access and integrate the functionality of Bitly with other applications.
The integration of Freshservice and Bitly enables businesses to provide excellent customer service. The integration of Freshservice and Bitly helps the companies in fplowing ways:
Customer Service Integration
When Freshservice is integrated with Bitly, it is easier for companies to track the clicks on their links. For example, an airline company creates a link for its flight schedule. The link has the schedule information. The airline company tracks the clicks on that link and knows when customers are interested in taking a particular flight. Then the company can redirect customers to the booking page on its website. The airline company can also use similar tracking process for its website. It can know how many visitors have seen a certain section of its website and then redirect them more relevant information. Tracking the clicks on the links helps companies in improving their services because they know what information is important to their customers.
Improved Business Process
Integration of Freshservice and Bitly improves business processes by making it easy for companies to manage customer support and build better relationships with customers. When a company receives an email from a customer, it needs to assign a ticket number to that email and start respving the issue. Companies can use Freshservice to respond quickly and effectively to customer queries. They can easily identify the tickets that need immediate attention or are waiting in queue for some time now. By integrating Freshservice with Bitly, companies no longer need to create separate links for their support system and need not worry about tracking clicks on those links. They can get all relevant information from Freshservice dashboard directly.
Integrating Bitly with Freshservice is beneficial for companies because it makes it easier for them to manage customer support and build stronger relationships with customers.
The process to integrate Freshservice and Bitly may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.