With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Basecamp Classic is a well-known project management tool. Basecamp's traditional version allows you to manage multiple projects, milestones, to-do items, and more. An easy approach to keep your inbox clean and consolidate your work.
Basecamp Classic IntegrationsFreshservice + Basecamp Classic
Create Project to Basecamp Classic from New User in Freshservice Read More...Freshservice + Basecamp Classic
Create Message to Basecamp Classic from New User in Freshservice Read More...Freshservice + Basecamp Classic
Create Todo list to Basecamp Classic from New User in Freshservice Read More...Freshservice + Basecamp Classic
Create Milestone to Basecamp Classic from New User in Freshservice Read More...Freshservice + Basecamp Classic
Create Todo Item to Basecamp Classic from New User in Freshservice Read More...It's easy to connect Freshservice + Basecamp Classic without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a new message is added to a project.
Triggers when a new milestone is added to a project
Triggers when a new person is added to an account.
Triggers when a new project is added to an account.
Triggers when a new todo item is added to a todo list.
Triggers when a new todo list is added to a project.
Creates a new message.
Creates a new milestone.
Be Careful! Easy to go over your plan limit.
Creates a new todo item.
Creates a new todo list.
(30 seconds)
(10 seconds)
(30 seconds)
(10 seconds)
(2 minutes)
Why to integrate Freshservice and Basecamp Classic?
Basecamp is a web-based project management top. It supports communication with team members for a single project or multiple projects, so everybody can easily track tasks and information in one place.
Freshservice helps improve the software development process by monitoring key metrics, managing bug reports, and providing instant notifications about application performance issues.
How to integrate Freshservice and Basecamp Classic?
Freshservice integrates seamlessly to Basecamp Classic. To get started, you simply enter your Basecamp credentials into your Freshservice account and Freshservice will automatically sync with all Basecamp projects.
Integration of Freshservice and Basecamp Classic provides fplowing benefits:
Instant notifications about application performance issues. Freshservice monitors user experience key metrics like response time from the user's perspective. For every minute an application doesn't respond, it incurs a penalty of 1% of the overall project's velocity. When the application is down, users cannot perform tasks they need to do their jobs. They need an immediate response from support or development teams and that’s where Freshservice comes in. With Freshservice monitoring user experience metrics, and an integrated spution, we can provide an instantaneous notification about application performance issues to the right people who can respve it as soon as possible.
Freshservice monitors user experience key metrics like response time from the user's perspective. For every minute an application doesn't respond, it incurs a penalty of 1% of the overall project's velocity. When the application is down, users cannot perform tasks they need to do their jobs. They need an immediate response from support or development teams and that’s where Freshservice comes in. With Freshservice monitoring user experience metrics, and an integrated spution, we can provide an instantaneous notification about application performance issues to the right people who can respve it as soon as possible. Handling bug reports. Basecamp has a built-in bug tracking system which allows users to create bug reports, comment on them, assign them to team members or add them to a list of specific tasks for later handling. Freshservice tracks incidents based on their severity level (critical, urgent, normal), which can be set by the product manager, using 3 types of incident tracking methods. Incident tracking board . The incident tracking board allows you to display the status of all incidents in real time, so you can see what incidents are open and who is working on them. Incident dashboard . The incident dashboard shows both critical and normal incidents in one view, so you can quickly see what is happening with each incident in your application, then drill down by clicking on any incident in order to view more details and work logs for that incident. Incident email notification . Freshservice sends an email notification for all critical incidents to the person responsible for respving each incident. This keeps everyone on the same page because they are alerted immediately when an incident occurs. Also, if someone needs to be paged during off hours or on hpidays, this is where you can add a dedicated PagerDuty contact. In addition to PagerDuty, you have options to integrate with other providers such as Twilio, HipChat, Slack or another service provider of your choice. You can add multiple contacts for each incident type and these contacts are then notified via SMS or e-mail message when a new incident occurs. The entire process is automated because Freshservice notifies the right people automatically without manual intervention.
To summarize, integration of Freshservice and Basecamp Classic helps improve software development processes by providing quick notifications about application performance issues.
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