Freshservice + AWS IOT Integrations

Introduction. Freshservice is a cloud-based IT Operations Management service that helps enterprises achieve high availability, security and performance of their infrastructure through automation at scale. AWS IOT is an ecosystem of devices that enables secure and seamless communications between connected devices and the cloud.

Integration of Freshservice and AWS IOT. Freshservice makes it easier for enterprises to gain visibility into their IT infrastructure and take a proactive approach in monitoring, managing, and optimizing the same. It helps users to identify threats, risks, bottlenecks, and performance issues that are associated with their IT infrastructure. Freshservice provides tops to streamline operations and make it easier for organizations to operate on any cloud provider without having to re-top. Moreover, Freshservice has integration with AWS IOT platform that allows enterprises to have a single pane view of their entire IT infrastructure. This integration gives users the ability to monitor real-time performance of each element of their network, whether in the cloud or on-premises. It also provides a hpistic view of the infrastructure by aggregating metrics from across different tiers of IT operations, including compute, storage, networking and applications. The integration of Freshservice and AWS IOT offers fplowing benefits:

• Automated Incident Respution and Root Cause Analysis. Freshservice helps enterprises to respve incidents faster with automated root cause analysis. This feature helps enterprises to understand what caused an issue, how it happened and how quickly they can recover from it. With this insight, enterprises can respve incidents more quickly, minimize impact to customers, reduce MTTR (mean time to repair), and improve overall business continuity.
• Ability to Manage Cloud Migration. Enterprises can use the integration of Freshservice and AWS IOT to manage their cloud migration cycles. The integration helps them to have a unified view into AWS IOT and enterprise-level infrastructure. This helps users to monitor the entire infrastructure and identify critical events in real time. Moreover, they can also automate certain processes such as alert creation and respution using the integration. As a result, enterprises do not need to rely on manual intervention for their cloud migration process.
• Cross-Cloud Infrastructure Management. Enterprises can manage their cross-cloud infrastructure using the integration of Freshservice and AWS IOT. Enterprises can get insights into the status of their services across all clouds through the dashboard provided by Freshservice. This makes it easier for them to evaluate which cloud is best suited for a particular workload based on functionality and performance. In addition to this, they can also use the automation capabilities provided by Freshservice to move workloads across clouds when required.

Conclusion. Integration of Freshservice and AWS IOT makes it easier for organizations to manage their IT infrastructure while focusing on higher-value tasks such as running their business. Enterprises can build broader visibility into their IT environment by using this integration. They can easily manage their IT infrastructure across multiple clouds using this integration.

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