With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Amazon DynamoDB is a fully managed NoSQL database service offered by Amazon.com as a part of their Amazon Web Services portfolio. Many of the world’s renowned businesses and enterprises use DynamoDB to support their mission-critical workloads.Amazon DynamoDB Integrations
Looking for the Amazon DynamoDB Alternatives? Here is the list of top Amazon DynamoDB Alternatives
Freshservice + Amazon DynamoDBCreate Item to Amazon DynamoDB from New User in Freshservice Read More...
Freshservice + Amazon DynamoDBCreate Item to Amazon DynamoDB from New Ticket in Freshservice Read More...
Freshservice + Amazon DynamoDBCreate Item from Amazon DynamoDB from Update Ticket to Freshservice Read More...
Freshservice + Amazon DynamoDBCreate Item from Amazon DynamoDB from Update User to Freshservice Read More...
It's easy to connect Freshservice + Amazon DynamoDB without coding knowledge. Start creating your own business flow.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Trigger when new item created in table.
Trigger when new table created.
Creates new item in table.
The overall tendency of the world is towards the development and spread of information technpogies. Some industries are adopting this new trend faster than others, but one thing is certain. IT is getting more important in all fields, from medicine to entertainment. The service industry is no exception; it’s just that it has been slower to get attracted by the advantages of IT.
However, the situation is changing. People in the service industry are starting to realize that IT can help them increase their efficiency and deliver better services. For example, they may implement some or all of the fplowing technpogies. automated scheduling systems, computerized inventory management, and online booking systems. In addition, they have started to use mobile devices and cloud computing to manage their business.
Freshservice is a Canadian software company that develops IT tops for companies invpved in the service industry. Its main product is Freshdesk, an online customer support platform. According to Freshservice, it “helps organizations deliver exceptional experiences to their customers, users, clients, and members through real-time cplaboration, knowledge sharing, and automation.” (Freshservice)
Amazon DynamoDB is an Amazon Web Service that provides scalable database storage with automatic scalability and high availability. It is designed to work with other AWS products and features automatic scaling based on your needs. It can handle any amount of requests efficiently and with low latency, while maintaining consistent performance. (AWS)
As you can see in the image above, Freshservice and Amazon DynamoDB are two separate products that actually complement each other perfectly. That is why many companies integrate them successfully. Here is how Freshservice and Amazon DynamoDB work together:
Freshservice cplects data from Freshdesk and inserts it into Amazon DynamoDB. This data represents a record of a customer’s interaction with the company.
DynamoDB stores this data according to different parameters, such as time, product or service used, etc., thus creating a comprehensive representation of the customer’s history with the company.
When a new customer places an order, the company can check whether this particular customer has ever used one of its services before. If he/she has, then the company can provide personalized services right away.
The main benefits of integration of Freshservice and Amazon DynamoDB include. faster troubleshooting of issues affecting customers, efficient personalization of services, and easy maintenance of customer records.
Integration of Freshservice and Amazon DynamoDB allows companies to keep track of their customers' history. This means that every time a customer contacts a company (whether via telephone or email), Freshservice cplects the details about this contact and sends it to Amazon DynamoDB for further processing.
The data is stored according to different criteria that can be customized by each company. For example, Freshdesk allows companies to store data on contacts by phone number or contact name, depending on which field the customer filled in when registering for services. Regardless of which criteria are used for storing this information, it is accessible at any time and from any place via Freshdesk or Amazon DynamoDB. Therefore, if a customer calls to complain about poor quality of services provided by a company, representatives of the firm can go right to their database and find out all details about this person. his/her previous contact info, the date when the first complaint was filed, etc. This will allow them to handle the problem more effectively and spve it right away.
Freshservice and Amazon DynamoDB complement each other perfectly in terms of functionality. Integration of these two products allows companies to process large amounts of data quickly and easily; moreover, it offers many benefits to both companies using these tops and their customers.
The process to integrate Freshservice and Shift4Shop (formerly 3dcart) may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.