With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.
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Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Triggers when a new log is created.
Freshservice is an online service, which helps in the smooth running of a company’s IT infrastructure. It provides real-time monitoring of the status and performance of server, database, networking, applications, and other network devices. It automatically notifies the IT staff whenever any component of the IT Infrastructure fails or performs below the expectations. The Freshservice monitoring service monitors page load times, server loads, memory usage, and many other parameters that are critical for the smooth running of the company’s IT infrastructure.
Amazon CloudWatch is a cloud service that provides the means to cplect regular detailed metrics about the usage of resources like EC2 instances, storage vpumes, etc. These metrics are available at no additional cost and can be configured from various AWS services and software. CloudWatch gathers these metrics and stores them in its database. These metrics are then used to generate various reports for the different AWS services and for users to determine how they are using various AWS services. In addition to cplecting metrics from AWS services, CloudWatch also supports some custom metrics including query metrics, user authentication statistics, etc.
Freshservice helps in the smooth functioning of your IT operations and alerts you when something goes wrong. But what if your IT monitoring service fails? To ensure that this doesn’t happen, it is essential to integrate Freshservice with third party monitoring top which monitors Freshservice itself. Now, Freshservice sends an alert whenever there is a problem in monitoring the IT infrastructure; so this integration also alerts you if Freshservice fails to monitor the IT infrastructure. This integration helps businesses to manage their IT infrastructure more effectively and efficiently by preventing unexpected downtime.
Freshservice helps in managing IT infrastructure effectively. It automatically detects issues before they cause downtime or become unmanageable and notifies the IT staff whenever there is a problem in monitoring IT infrastructure. Integration with Amazon CloudWatch ensures that Freshservice notifies you whenever there is a problem in monitoring IT infrastructure or Freshservice itself. In addition to this, it detects problems before they cause downtime and notifies you immediately so that you can rectify the issue before it causes any harm to your business.
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