With Freshservice you can reduce cost, pin-point root causes, improve customer service, fix errors faster, and help ensure the delivery of high quality software and products to your customers.
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Automatically add tickets to Freshservice from new rows on Google Sheets, create detailed calendar events for new Freshservice tickets, send a slack message for an updated Freshservice ticket, and do a lot more with this Appy Pie Connect integration. This Freshservice integration is meant to bridge the gap between your team and your IT support team. With Appy Pie Connect, you can create a separate ‘Connect’ based on chosen events in Freshservice like server downtimes, bug reports, etc. You can connect a range of apps with Freshservice to automate your workflows without any specialized knowledge.
One of the best Cloud-based ITSM software that enables businesses to simplify their IT operations. This IT management solution is designed for organizations of all sizes. It offers many features that include a ticketing system, a self-service portal, and a knowledge base. Not only this, it provides ITIL-ready components that are designed to help IT administrators manage assets, problems & incidents, and change. By using Freshservice with Appy Pie Connect, you can automate your service workflow without any.
Appy Pie Connect brings together Triggers (like "New Ticket ") and Actions (like "Create Task") to complete an action in one app whenever a trigger occurs in another. This phenomenon is called “Connect” and these ‘Connects’ help you automate repetitive tasks saving you the trouble of doing them manually.
Triggers when there is a new ticket is created in Freshservice.
Triggers when a new User is created.
Triggers when a Ticket is updated.
Triggers when a user is updated.
To integrate the Freshservice app with Appy Pie Connect, search and select the Freshservice app from the app directory. Select the service required and click Continue to move forward with the integration.
Note: You will require a paid or subscribed account of Freshservice to make the integration work.
Click Connect An Account and a pop-up form will appear. Enter the Subdomain details including API token available in Freshservice account >> Settings >> API Key. Once correct details are inserted, click Yes, Continue.
Click Continue to confirm Freshservice account and your account will get integrated with Appy Pie Connect.
Currently, there is no common issue in integrating Freshservice with Appy Pie Connect. Contact our support team to get the solution for any other query related to the integration.