Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Zoho Mail is a full-featured email marketing platform to help you communicate with customers and prospects. It allows businesses create and send personalized email newsletters, design emails, and track opens & clicks.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers whenever you receive a new email.
Triggers every time you receive a new email matching search criteria.
Triggers once a new email is received and tagged within two days.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Draft and send a new email message.
Let’s start with a brief introduction of Freshdesk and Zoho Mail. Freshdesk is an online help desk software used for managing customer support. Zoho Mail is a web based email service.
This part comprises of the main body of the article. It contains two sub-sections – The first sub-section describes how there can be integration between Freshdesk and Zoho Mail. The second sub-section is about the benefits of the integration of Freshdesk and Zoho Mail.
The integration of Freshdesk and Zoho Mail helps in saving time and cost for the users of both applications. This integration saves the time for setting up email templates that are required to be set up by the users after integrating Freshdesk and Zoho Mail. The users can create, edit and delete tickets on Zoho Mail using Freshdesk. So, there are no more efforts needed for creating, editing or deleting tickets on Zoho Mail. The users can also use their existing user logins to perform these actions.
The fplowing are the benefits of integration of Freshdesk and Zoho Mail.
As we see, the integration of Freshdesk and Zoho Mail helps in saving time and money for the users who are looking for an online help desk software and a web based email service. If you want to know more about this integration or want to know how you can integrate your apps with Freshdesk, then do contact us at https://www.freshworks.com/contact/.
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