Integrate Freshdesk with Xzazu

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Xzazu

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Xzazu

Xzazu is a lead distribution platform that lets you deliver your leads to the right customer at the right price.

Want to explore Freshdesk + Xzazu quick connects for faster integration? Here’s our list of the best Freshdesk + Xzazu quick connects.

Explore quick connects
Connect Freshdesk + Xzazu in easier way

It's easy to connect Freshdesk + Xzazu without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Outbound Lead

    Triggers when a new outbound lead is available for your contract.

  • New Outbound Ping

    Triggers when a new outbound ping is available for your contract.

  • New Pong Result

    Triggers when a new pong result is available for your ping.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create a New Inbound Lead

    Create an Inbond lead.

How Freshdesk & Xzazu Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Xzazu as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Xzazu.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Xzazu

In today’s world, where everything is on the Internet, customer service is a vital part of any organization’s success. In order to provide quality customer service, one must have a good customer service software.

Freshdesk was started in 2010 and has since grown to become one of the best customer service software available in the market. It allows organizations to provide excellent customer service to their customers by answering their questions and queries via email, live chat, social media or phone. It also helps organizations to monitor all the incoming queries and keep track of it.

Xzazu is a company that provides business intelligence for customer service. It was started in 2012 and is helping many organizations provide better customer service. Xzazu provides its clients with an excellent software that helps them to manage customer issues quickly and efficiently.

As per reports, both Freshdesk and Xzazu have been doing quite well, but there is no integration between them. Many companies are using Freshdesk for managing their customer support queries, but there is no integration with Xzazu, which could lead to loss of data from Xzazu. This research paper aims at providing an integration of Freshdesk and Xzazu and its advantages.

Integration of Freshdesk and Xzazu

Freshdesk needs to integrate with Xzazu so that customer support data can be transferred to Xzazu whenever a query is answered. This will help Xzazu store data even when it is unavailable on Freshdesk. It would also help avoid loss of data when the customer updates his queries on Freshdesk and then again on Xzazu.

Benefits of Integration of Freshdesk and Xzazu

Some of the benefits of integrating Freshdesk and Xzazu are given below:

It will create a seamless customer interaction process making the process easy for customers. There will be no need for customers to change the service provider as there will be consistency in the experience. Customers will not have to constantly answer questions again and again as they can access their data from both Freshdesk and Xzazu whenever they want. It will help save time as there is no need to answer repeated questions again and again. It will help gather more information about customers as their details will be available in both Freshdesk and Xzazu. It will help avoid escalation of issues as all the queries will be stored only in one place. It will help monitor customer experience through every touch point such as emails, live chats, calls and social media. It will help avoid any loss of data as it will be stored only in one place. It will help provide a better customer care experience. It will help eliminate duplicate efforts as the same data will be available on both platforms. There will be no need for customers to visit both platforms as everything will be available on one platform.

Integration of Freshdesk and Xzazu will benefit both parties by providing seamless experience to customers, eliminating duplication of efforts, providing better service, saving time and helping gather more information about customers.

The process to integrate Freshdesk and Xzazu may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm