Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Xero is a cloud-based accounting software platform for businesses from all sizes. It connects businesses with their bank, accounting tools, their accountant, payment services and third-party apps, so everything is securely available at any time, on any device.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggered when you add a new bill. (Accounts Payable)
Triggered when you add a new contact.
Triggered when you receive a new payment.
Triggered when a new quote is created.
Triggered when you add a new sales invoice. (Accounts Receivable)
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Transfers money between two bank accounts.
Creates a new bill (Accounts Payable).
Creates a new credit note for a contact.
Creates a new quote draft.
Applies a payment to an invoice.
Creates a new purchase order for a contact.
Creates a new sales invoice (Accounts Receivable).
Creates a new contact or updates a contact if a contact already exists.
Creates a new item or updates a item if a product already exists.
Integrating Freshdesk with Xero will provide our customers the ability to leverage Freshdesk for all their customer support needs while also having access to the financial data of their business. This integration will allow customers to work with a single topset for customer support and general business management. The integration of Freshdesk and Xero will create an efficient and a seamless way to perform accounting functions when using Freshdesk with a single click. This integration will also allow businesses to work with a single topset for customer support and general business management.
It is a great opportunity for Freshdesk to partner with Xero, a leader in cloud-based accounting software, as they can offer more value to our customers by offering them a complete set of tops to manage the customer experience from start to finish. By integrating with Xero, Freshdesk will give our customers access to their critical accounting data while providing customer support and improving the overall customer experience. This integration will enable them to work with a single topset for customer support and general business management. For example, it would be easier for customers to view their account balance while interacting with a customer care agent. Xero’s singular focus on accounting makes it an ideal partner for Freshdesk because we can now work with a single topset for customer support and general business management. Moreover, this partnership allows us to enhance the overall customer experience and deliver value to our customers.
Freshdesk is an online help desk software that has been developed by Freshworks Inc., based in Chennai, India. It can be used by small or big sized companies to track inbound emails and phone calls, measure performance and manage customer service related communications from one place. With a user friendly interface, this top helps users manage customers requests quickly and effectively. It also has features like scheduling, chat, live call recording and email auto-responder. It also offers additional features like handling social media contacts, recognition of key phrases, etc. In addition, it comes with apps that can be installed on mobile devices as well as tablets, thus allowing users to access the system easily at any time anywhere.
Xero is a cloud-based accounting and financial application. It has been developed by Xero Inc., a San Francisco based firm which was founded in 2006 by Rod Drury. Xero has more than 600,000 customers worldwide, including small business owners and other entrepreneurs who have used the platform to do their finances online. It allows small businesses to manage their accounts online much faster than traditional methods. It also comes with apps that can be installed on mobile devices as well as tablets, thus allowing users to access the system easily at any time anywhere.
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