Integrate Freshdesk with

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.


Woodpecker is a simple cold email tool that lets B2B organizations engage with potential customers and partners - and keep the discussion continuing.

Want to explore Freshdesk + quick connects for faster integration? Here’s our list of the best Freshdesk + quick connects.

Explore quick connects
Connect Freshdesk + in easier way

It's easy to connect Freshdesk + without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Email Opened

    Triggers when a prospect opens your email.

  • Email Sent

    Triggers when Woodpecker sends an email to prospect from campaign.

  • Link Clicked

    Triggers when a prospect clicks on a link in your email.

  • Prospect Blacklisted

    Triggers when a prospect status is changed to BLACKLISTED manually or when prospect unsubscribes from Woodpecker.

  • Prospect Bounced

    Triggers when a prospect’s email address bounces your message and the prospect status gets changed to BOUNCED in Woodpecker

  • Prospect Interested

    Triggers when you mark a prospect who replied as INTERESTED.

  • Prospect Invalid

    Triggers when a prospect’s email address doesn't exist on an external server. This check happens when Woodpecker tries to send an email to this prospect. Status is changed to INVALID in Woodpecker.

  • Prospect Maybe Later

    Triggers when you mark a prospect who replied as MAYBE LATER.

  • Prospect Not Interested

    Triggers when you mark a prospect who replied as NOT INTERESTED.

  • Prospect Replied

    Triggers when a prospect replies to your email or is manually marked as REPLIED in Woodpecker.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create or Update Prospect

    Adds a new prospect or Updates existing prospect in the list of Prospects.

  • Create or Update Prospect in Campaign

    Adds a new prospect or updates existing prospect's data in a campaign of choice.

  • Stop Follow Ups

    Stop follow-ups planned for this prospect.

How Freshdesk & Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and

  • Freshdesk is a customer service software that let’s you manage your customers in one place. It allows you to reply to customers, build knowledge base and track the progress of your tickets in real time. It integrates with other applications like Google Apps, Zendesk, Dropbox and Google Drive.
  • Woodpecker is a business intelligence top that allows small businesses to analyze and visualize their data. It provides reporting, dashboard and complete business intelligence.
  • Integration of Freshdesk and

    Freshdesk and can be integrated using Appy Pie Connect. Freshdesk is integrated with Appy Pie Connect, which allows you to import your data from Freshdesk into Woodpecker will then provide a dashboard for you to analyze your data. You can also pull reports from Woodpecker and send them to Freshdesk.

    Benefits of Integration of Freshdesk and

    The integration of Freshdesk and will allow you to analyze your data easily. You will be able to see how many customers are contacting you everyday, what are the most popular topics in the knowledge base, what are the common complaints and so on. This will help you make better decisions about the company and give better customer support.

    We conclude that Freshdesk and can be integrated by using Appy Pie Connect integration top. The integration of these two applications will help small businesses in analyzing their data easily and giving better customer support.

    The process to integrate Freshdesk and may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on January 25,2023 05:21 pm