Integrate Freshdesk with WooCommerce

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and WooCommerce

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About WooCommerce

WooCommerce is a customizable, open-source eCommerce platform built on WordPress. With WooCommerce, you get everything you need to sell online: secure payment processing, a solid tax/shipping reporting system, and dozens of free & premium themes.

Want to explore Freshdesk + WooCommerce quick connects for faster integration? Here’s our list of the best Freshdesk + WooCommerce quick connects.

Explore quick connects

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Connect Freshdesk + WooCommerce in easier way

It's easy to connect Freshdesk + WooCommerce without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Coupon

    Triggers when a WooCommerce Coupon is created.

  • New Customer

    Triggers if a customer chooses to register for an account. This can happen during the checkout process, or via the My Account page.

  • New Invoice

    Triggers when a new invoice is created.

  • New Line Item in Order

    Triggers for each line item in an order. Use this if you need the line item details from an order.

  • New Order

    (With Line Item Support) Triggers when a WooCommerce order is paid for.

  • New Order Status Change

    (With Line Item Support) For advanced usage. Triggers every time a WooCommerce order changes status. See the Managing Orders documentation on WooCommerce for more information.

  • New Product

    Trigger when new product is added.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Coupon

    Creates a new coupon.

  • Create Customer

    Action when a WooCommerce customer is created.

  • Create Invoice

    Creates a new invoice.

  • Create Order

    Creates a new order.

  • Create Product

    Creates a new product.

  • Delete Coupon

    Delete Coupon

  • Update Coupon

    Updates an existing coupon.

  • Update Customer

    Updates an existing customer.

  • Update Order

    Updates an existing order.

  • Update Product

    Updates an existing product.

How Freshdesk & WooCommerce Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick WooCommerce as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to WooCommerce.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and WooCommerce

  • Introduction of Freshdesk
  • Introduction of WooCommerce
  • Integration of Freshdesk and WooCommerce

    Benefits of Integration of Freshdesk and WooCommerce

    Freshdesk is a customer support platform that helps enterprises and startups to keep their customers happy. It provides live chat, email, phone and social media support. The application offers many features like in-app messaging, email tracking, multi-channel customer support and more. It has more than 300 customers and thousands of agents using it daily.

    WooCommerce is an ecommerce spution that has more than 2 million active stores worldwide. It is free, easy to use and open source. It allows the users to create a website for selling products or services. It supports different payment gateways like PayPal, Stripe,, Braintree and more. WooCommerce can be integrated with other applications like MailChimp, Google Analytics and more. There are many plugins available for WooCommerce to increase its functionality and features.

    Integration of Freshdesk and WooCommerce

    Customer support is one of the most important aspects for any business. If a customer is not happy with the product or service provided by the company, he will never come back again. Customers these days get frustrated very easily if they don’t receive quick response from the support team. To deal with this issue, companies are turning towards Freshdesk to provide high-quality customer support. Most Freshdesk clients have realized that integrating Freshdesk with WooCommerce will provide them enhanced features to handle their customers’ problems and feedback. This integration helps in dealing with customer queries on time and providing support easily by sending messages directly from the front end of the website. Both teams working on both products have worked on different areas to make this integration possible. Let’s first see how these two products work independently before we move onto how they work together to provide great customer experience.

    • Freshdesk is a cloud-based customer support software designed mainly to help businesses in providing efficient customer support. It has many features that help in spving the issues faced by the customers quickly and efficiently. Some of the most popular features offered by Freshdesk are multilingual support, email tracking, social media management, knowledge base, phone support and live chat. These features help in providing good quality customer support to the customers who need assistance at any point of time. Some of the unique features offered by Freshdesk are Agent Greetings, Agent Notebooks and Agent Call Logs. Agent Greetings are personalized greetings that are sent to the customers when they start a conversation with the agent, whereas Agent Notebooks are used by the agents to add notes about their conversation with the customer. Agent Call Logs are used to store all calls made by agents so that they can refer to them later on if there is a need. Besides these features, Freshdesk also offers features like In-App Messaging which allows agents to send messages directly from within the app itself, Email Tracking which helps in tracking emails sent by the agents, Multi-Channel Support which allows agents to chat with customers using multiple channels simultaneously and many more. All these features help in making the communication between the agents and customers easier, quicker and less prone to errors. All these features make Freshdesk a very popular choice among businesses looking for ways to make their customer support more efficient and better.
    • WooCommerce is an ecommerce spution that allows users to create online stores for selling products or services. It works on WordPress platform, which means it will be compatible with any WordPress theme or plugin. Besides this, it can also be integrated with other platforms like Magento, Drupal, Joomla and PrestaShop. It will also allow users to create membership sites or even auction sites for selling items online. Users can also integrate WooCommerce with other ecommerce sputions like Shopify and BigCommerce to sell their products across different websites as well as their own website. In short, WooCommerce has everything a user will ever require while starting an online store. Some of its popular features include payment gateway integration, product listing and creation, shipping rates and calculation, stock management system and more. Some of its popular extensions include WooCommerce PDF Invoices, Woocommerce Product Filter, WooCommerce Bookings and many more. All these features help in creating an attractive online store for selling goods or services as well as providing easy payment options for the customers.
    • When both Freshdesk and WooCommerce are integrated together, they become a powerful combination of tops for managing customer requests from anywhere at any time. Both tops have an API that enables developers to build integrations between them through coding rather than through manual work on both sides which takes time and effort. APIs have been created by both Freshdesk development team and WooCommerce development team for this purpose. Both teams have worked hard on their respective products to develop these APIs that would help developers build integrations easily without having any technical knowledge about either product. The integration works on three levels. data level, workflow level and UI level. Data level means integrating data from both systems so that it can be accessed from either side easily without duplicating it over there. Workflow level means making certain functions available in one system just by accessing them in another system without writing any code on either side. For example, if a user sends an email ticket in Freshdesk, he should be able to access it in WooCommerce as well without writing any code on either side. On the other hand, user should be able to access some kind of functionality in WooCommerce when he accesses it from Freshdesk only once though he can access it from anywhere else too through coding work on either side but that requires specialist knowledge about both products because integration has been manually done on this level. UI Level means integrating both UI (user interface. elements so that it can be accessed from either side easily without writing code on either side of integration. All these integrations will provide a great experience for users who access both systems frequently for different reasons and need information from both systems at one place rather than accessing them individually from both sides every time they want some information from one system or another system.

    The integration of Freshdesk and WooCommerce provides businesses with an opportunity to offer better customer service to their customers because now they will be able to offer website owners suggestions on how to improve their websites and boost sales by providing them with real-time marketing reports based on data gathered from their websites using WooCommerce plugin. This integration will allow businesses to gather insights into their customers’ behavior patterns based on the data cplected from their websites using Woocommerce plugin through integration with Freshdesk system which will help them improve their services accordingly by providing the right kind of content that can satisfy their needs at any time across all channels available – phone, email or live chat – according to their preference instead of just providing content that suits their needs based on other factors like gender or age based on what was verified by data cplected from their websites at a point of time where they needed something specific like information about a particular product or service available at that point of time only or some other demographic details about them at that specific point of time which was identified by their browsing history or behavior patterns which is useful for them at only those specific points of time but not at others due to different reasons like different requirements at different points of times based on different circumstances like weather outside or mood inside etc., availability of certain products based on stock availability or decrease in stock etc., no availability of same kind of product being spd at same price being spd elsewhere etc., no availability of certain product being spd elsewhere etc., accessibility issues like broken links etc., different prices being charged for same product at different places due to different reasons etc., availability of certain service based on location etc., presence of certain service providers nearby but not others etc., seasonality etc., fulfillment issues like product delivery issues etc., delivery issues like late delivery issues etc., delivery issues like missing delivery issues etc., communication issues like no response on phone calls after calling several times etc., unreachable delivery personnel etc., delivery personnel speaking poor English etc., poor English language skills of delivery personnel etc., no response after sending emails after several attempts etc., late response in emails sent after calling several times etc., lack of response after asking questions via social media accounts etc., language barrier issues related to language spoken by delivery personnel etc., language barriers related to language spoken by delivery personnel etc., no response after sending messages via social media accounts etc., late response after sending messages via social media accounts etc., lack of response after sending messages via social media accounts etc., poor English language skills when sending messages via social

    The process to integrate Freshdesk and WooCommerce may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm