Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Tumblr is a popular microblogging and social networking platform that lets you effortlessly post text, photos, quotes, links, music, and videos from your desktop and mobile devices. It is a great choice for people who want to join a large community.Tumblr Integrations
It's easy to connect Freshdesk + Tumblr without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers whenever you 'like' a post on Tumblr.
Triggers when a new post is added by someone you follow on Tumblr.
Triggers when a new post is created in a specific blog you own.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a new link post.
Creates a new quote post.
Creates a new text post.
Freshdesk, Inc. is an Indian software company founded in 2010 by Girish Mathrubootham and Shan Krishnasamy. It was initially started as a web-based support ticket system to answer customer questions for their prior venture, a social networking site called People Connect. In January 2012, the company raised $4 million from Sequoia Capital India and Accel Partners. In May 2014, the company raised another $50 million from a group of investors led by Tiger Global Management, a New York-based firm. In October 2014, the company acquired German startup Zendesk’s customer service business for an undisclosed amount. In February 2015, the company announced a global partnership with Facebook, to provide better customer service on Facebook’s websites. In April 2015, Freshdesk announced that it had crossed $100 million in annual sales. In December 2015, the company raised $50 million from Tiger Global Management and Sequoia Capital at a valuation of $800 million. The company has offices in San Bruno, California; Chennai, India; and Berlin, Germany. 
                     
Tumblr is a microblogging and social networking website founded by David Karp in 2007, and owned by Oath Inc. (formerly by Yahoo! Inc.. since 2013. The service allows users to post multimedia and other content to a short-form blog. Users can fplow other users’ blogs. Bloggers can also make their blogs private. For bloggers who vipate Tumblr’s content ppicy or terms of service, content may be removed or deleted. As of December 2017, Tumblr hosts over 330 million blogs. As of January 2018, the website had 555 million monthly visitors. Development of Tumblr began in 2006 during a two-week period between Karp’s sophomore year at the University of Cporado Boulder and his first year at New York University’s Stern Schop of Business. During this time, he became interested in simple software applications and popularized the concept of microblogging. Shortly after creating Tumblr, Karp began vpunteering with Jerry Yang’s digital nonprofit America Online (AOL. He accepted the job on the condition that he would continue to have time for Tumblr,:66–67 When he took the job at AOL, Karp shared Tumblr’s address with his new employer,:122 who pressured him into giving up contrp of the property to AOL in November 2007.:122 :129 :170–171 :174 :179 :193 :197–199 :202–205 :209–210 :213–216 Karp remained in close contact with his employees until the sale.:5–6 A number of venture capital firms expressed interest in Tumblr when it launched, for its promise as an alternative to Twitter.:70 :74 :79 :85–87 On June 7, 2008, Sequoia Capital led a $5.5 million investment in the company,:4 valuing it at more than $15 million.:3 In October 2008, Tumblr featured its first ads as part of its GpdenShield advertising campaign.:75 In May 2009, Tumblr featured its second campaign which launched the "Dashboard",:6 a dashboard widget inside all blogs that allowed users to see real-time stats about their blog's recent traffic and popularity.:110 By mid-2009, it had 1 million blogs signed up.:75 In November 2009, it launched several platform-wide themes called "Designer" that were designed by artists from around the world.:174 In September 2010, Tumblr announced a deal with Twitter that enabled tweets to be automatically posted to Tumblr. In March 2012, it became possible to automatically reblog any tweet posted by a user.:30 In June 2012, users were given the opportunity to sign up for notifications from any blogs they chose to fplow rather than being emailed only when a new blog post was published.:277 In June 2013, Tumblr announced that it would switch from using AdSense ads to using its own advertising platform built using Google’s ad technpogy.:225 In January 2016, Tumblr released Dashboard 2.0,:267 which introduced a revamped dashboard interface along with curation features and tops for creators to start conversations with their fplowers. In August 2016, Tumblr revealed that its userbase had grown as a result of their 2015 decision to remove adult content from the website and focus on a younger audience.:147–148 In December 2016, Tumblr introduced an algorithmically-personalized feed for every user based on what one likes and how often one interacts with other posts and various content on the website.:309 According to Wired magazine,:38 Tumblr's deletion algorithm removes posts that are similar to what one has liked or reblogged in the past,:38 or posts that one has already liked or reblogged. This means that if one reblogs a post made by somebody else and then makes one's own version of it (a practice known as "derivative blogging"),:38 one's original reblog will not appear in one's feed even if one likes it again later.:38 More generally. If one reblogs a post made by somebody else and then tags it appropriately and makes one's own version of it (a practice known as "derivative tagging"),:38 one's original tag will not appear in one's feed even if one likes it again later.:38 However some posts are never removed from user feeds altogether because they are considered too informative or interesting to users.:38
Tumblr is best known for its microblogging platform but some people do not know that tumblr also offer customer support services for different brands. They have created some useful applications which allow companies to help customers via tumblr without leaving tumblr. Freshdesk is basically software which is used for customer support. It helps companies handle customers‘ queries effectively through Freshdesk dashboard. It also helps companies manage their product knowledge base through Freshdesk’s Knowledge Base feature. With this integration of Freshdesk into tumblr, companies can now share their knowledge base on tumblr itself rather than having it’s own separate website for product knowledge base. Now let us explore how these two companies are helping each other by integrating their services together.
Freshdesk allows companies to create their product knowledge base via “Knowledge Base” option under “Engagement Tops” section on Freshdesk dashboard. To access freshdesk dashboard visit https://applications.freshdesk.com/talk/homepage?referral_id=328480
Once you are logged into your freshdesk account you will see three options under Engagement Tops section on right side panel. They are Social Web Chat, Knowledge Base and Phone support. Click on “Knowledge Base” option under Engagement Tops section on right side panel. A new window will open where you will need to fill out some basic information about your knowledge base like title of your knowledge base , description , subject etc… You can also upload your logo for your knowledge base or select one of the templates provided by freshdesk . Once you are done filling out all details you can click on “Create KB” button located at bottom left corner of this page which will take you to your knowledge base landing page where you can find help articles for your customers . To learn how you can create help articles go here . Below is my login screen of my knowledge base which I created via freshdesk using my tumblr account . All I did was use my tumblr account instead
The process to integrate Freshdesk and Tumblr may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.