Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Colligso enables businesses to grow profitably by providing an easy to use and integrated platform to create and cultivate digital customer relationships. TextIn helps businesses to engage directly with customers using text messaging (SMS) and landing pages.
It's easy to connect Freshdesk + Colligso TextIn without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Import Customer from other app to your Colligso account. Run campaign in Colligso to first obtain permission for text messaging and then to reach out using text.
Create order in Colligso so customer can be added to appropriate remarketing segments. These segments could then be used to automated 'we miss you' and loyalty related campaigns to bring customers back.
Get opt-in for marketing
In this report, I will be discussing Freshdesk and Cpligso TextIn. Freshdesk is a customer service platform that helps businesses to provide excellent customer service for their customers. With the help of this software, you can manage your customer service requests with ease. Freshdesk is used by more than 50,000 companies worldwide. Freshdesk provides you with many features such as email integration, FAQs, live chat and social media integration, CRM integrations, tracking tops, etc. You can get the details of these features by visiting https://www.freshdesk.com/features/.
Cpligso TextIn is a web-based application that provides a direct communication channel between companies and their customers. It is a simple and easy way to connect to your customers. Customer’s information can be stored in one place, which makes it easier for the customer support team to communicate with the customers. It also allows the customers to see their history of conversations. By using this software, you can easily communicate with your customers via text messages on their mobile phones. You can add the customer's mobile number to your database and send them text messages through this software. In addition, you can create unlimited groups based on different segments of your customers and send text messages to everyone at once. While using Cpligso TextIn, you will not have to use your cell phone or special apps on your phone.
You can get the details of this software by visiting http://www.cpligso.com/textin-software/.
Integration of Freshdesk and Cpligso TextIn will help both companies to provide better services to their customers. When a customer sends an e-mail or makes a request through live chat, this information will be recorded in Freshdesk. Through an API integration with Cpligso TextIn, Cpligso TextIn will get this information and send the text message to the customer via his/her mobile phone. This process will help Freshdesk to provide faster service to their customers because now they don’t have to spend any time on typing the same e-mail address or mobile number again and again while responding to the customer’s request. At the same time, the customer will feel happy about this integration because he/she will get his/her text message without having to type his/her mobile number every time. Moreover, this integration will also save the time of the customer support team because they won’t have to type the mobile number manually from now on.
To conclude, I would like to say that I think it is a good idea for Freshdesk and Cpligso TextIn to integrate their sputions because it will help both companies to provide better services to their customers. Integration of Freshdesk and Cpligso TextIn will benefit both companies and their customers in many ways.
Category. Business Plan
The process to integrate Freshdesk and hunter may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.