Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
StoryChief is a Content Marketing Software that helps entrepreneurs, SEO marketers, and editorial teams expand their reach.
It's easy to connect Freshdesk + StoryChief without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when a new contact is added to a list.
Triggers when a contact is added or updated in a list.
Triggers when a story is published.
Triggers when a story is published or updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a new draft story.
Creates a new user inside your account.
Creates a new contact inside a list or updates it if it already exists.
Today every company has a website that is used to promote their products and services. Some businesses also use the Internet to provide customer support, so customers can find answers to their questions through online chat, email, or phone. A software company called Freshdesk provides online customer support sputions for small businesses and corporations. Freshdesk helps companies manage and track customer support incidents in real time. Freshdesk is used by more than 150,000 businesses from all over the world.
Freshdesk was founded in 2010 by Girish Mathrubootham along with Srinivas who had first met on an online tech forum. Freshdesk was funded by Accel Partners, Tiger Global Management, and Google Capital. In 2012, Freshdesk raised $30 million in a Series B led by Tiger Global Management, bringing the total funding amount to $45 million. The company raised another $50 million in a Series C funding round led by Sequoia Capital.
Freshdesk is headquartered in San Bruno, California. Today the company has 400 employees and it has offices in Pune, Chennai, Hyderabad, and Bengaluru.
In December 2013, Freshdesk acquired StoryChief in order to integrate its user experience product into Freshdesk's customer support software. StoryChief is an easy-to-use application for creating and managing multimedia content. StoryChief is integrated with Freshdesk's Salesforce integration feature for better customer support.
StoryChief allows users to create videos, photos, audios, documents, etc. StoryChief can be accessed from any device including Android mobile phones, iPhone, iPad, Windows Phone devices, and Google Chrome browsers. Users can also share files without downloading them.
StoryChief's customers include IBM, Dell EMC, GE Aviation, Gpdman Sachs, Cisco Systems, Boeing, Siemens AG, Best Buy, Lowe's Home Improvement Stores, and Delta Airlines.
Freshdesk integrated StoryChief to its customer service software in order to make its software even better. Freshdesk offers its clients a variety of ways to communicate with customers such as phone calls or emails. But sometimes customers get very busy doing other things (working, driving a car etc.. so they don't have enough time to respond or spve their problem by email or phone calls. If customers want some help they can talk to a member of Freshdesk's team of agents via live chat or call them directly through voice calls. Using StoryChief, Freshdesk has added another option to its customers' ways of contacting them. Customers can now watch a video about their problem instead of writing or reading a long email or make a long phone call if they are driving a car or busy working. It would definitely be convenient for customers if they can see what is happening around them when they are trying to spve their problems. Also when customers see images or videos they are more likely to understand their problem better than if they just got an email describing their problem or read a description of it from someone else.
The main benefit of integrating StoryChief within Freshdesk software is that freshdesk clients will be able to create content about their customers' issues easily and quickly. Creating content is crucial because it helps inform people about the products and services you offer and what you need them for. By using StoryChief on freshdesk clients can create content about their client's needs without having to use any other software like Photoshop or pay someone else to create content for them. Using Storychief freshdesk clients will be able to easily create scripts for videos and upload the video onto freshdesk software where it will be shared with the client who requested the video. This will save clients' time because they won't have to do anything except talk about the issue they requested the video for and upload the video onto freshdesk software where it will be shared with everyone who wanted to see it. This will also save clients' money because they might have paid someone else to create content for them before this integration came out because they didn't have time or they didn't know how to create content themselves. You should always try to find ways to save your clients money because then they will feel like you are helping them instead of just taking their money so you won't lose their trust and you will get more clients because people won't have any other reason not to trust you besides maybe price but if you give them better prices you can make up for it and still keep your clients happy because you helped them save money.
The process to integrate Freshdesk and StoryChief may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.