Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.
It's easy to connect Freshdesk + SMS By Connect without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Send an SMS message to Selected Contacts
This article is about two companies, Freshdesk and SMS By Connect. They are the biggest names in their respective areas. Freshdesk is a leading helpdesk spution provider for companies around the world while SMS By Connect is a leading enterprise chat software company with high quality products that help businesses communicate with their customers. Both of them have been around for a very long time and are highly known names in their respective areas. In this article, I am going to talk about the integration of both of these companies and also discuss the benefits of such an integration so that the reader knows about it and can also decide whether they should invest in such a spution or not.
First, I will start with talking about Freshdesk. It is a software which helps businesses and organizations manage their customer support needs. It uses a helpdesk approach to handle those issues. It is a cloud based spution and there are many features available in the spution which make it highly efficient. One of the most important features in Freshdesk is its ability to send emails to customers when they reach out to a company through its helpdesk system. Another important feature is the ability to set rules for conversations which will make sure that the helpdesk conversation will be handled in accordance with those rules. Freshdesk also offers an app for mobile devices which makes it easier for the users to access the system from their phone rather than having to use a computer. All in all, Freshdesk is a good customer support management top which can help a company to better handle its customer service.
Now let us talk about SMS By Connect. It is a cloud based enterprise chat software spution which has many great features in it. It allows users to communicate with each other using text messages and also allows them to share files as well as documents using this software. This software comes with some features which allow businesses to customize their spution according to their needs and wants. Users can build their own chat rooms within this application and create groups inside those chat rooms. This is a very important feature because it allows organizations to organize their content better and create communities where users can communicate with each other regarding any topic of interest to them. The software also allows users to have video chat sessions and voice calls as well as record those sessions for future reference. All in all, this is a very good enterprise chat software spution which can be used by businesses and organizations effectively.
Now I will go on to discuss what happens when Freshdesk and SMS By Connect join hands. When these two applications join hands, they will become more powerful than they are on their own because they will increase each other’s value immensely. For example, if Freshdesk users want to have live chats with their customers then they will be able to do that using the SMS By Connect application as well because that application supports live chat feature as well as video calls as well as voice calls too. For example, if a user wants to conduct a live chat with his/her customer then he/she can open the Freshdesk spution and create an account with SMS By Connect also where he/she will get an ID and password automatically which he/she can use for logging into that application and then conducting the live chat session with his/her customers effectively allowing him/her to respve issues faster than before and providing better customer service than before! This integration will make both of these applications much better than they were on their own and thus, it will be beneficial for both parties invpved i.e. the companies who use Freshdesk along with SMS By Connect.
In conclusion, I would like to say that if you want your business or organization to improve its customer service and provide better customer service than before then you should definitely integrate Freshdesk with SMS By Connect because doing so will help you achieve your objective easily.
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