Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
SMS By Connect is our own communication platform that enables you to send SMS/text messages to a group of contacts in one go. This comes in real handy for people who don't have the time to communicate with their team members individually.SMS By Connect Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Freshdesk + SMS By Connect without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Send SMS on specified number(s).
SMS By Connect is a simple, cost effective and faster way to communicate with customers. It is an online messaging platform that helps in building a bridge between the customer and business. It integrates with Freshdesk, Zendesk, MailChimp and WordPress to send automated messages to customers whenever they have questions.
SMS By Connect helps businesses in improving customer engagement, reducing support cost and also in boosting sales.
Freshdesk is a cloud-based customer service software which aims at improving the customer experience while making it efficient for support teams. It improves business processes and makes them automated by utilizing widgets and workflows. It allows companies to engage their customers through social media, email and phone without any additional software licensing fees.
Freshdesk can be connected to SMS By Connect so that every time a customer sends a message to your company through SMS, it will be automatically directed back to him or her through an automated response from Freshdesk.
Freshdesk is used by companies in various industries such as IT services, education, healthcare, hospitality, travel and retail apart from others.
Freshdesk is integrated with SMS By Connect so that every time a customer sends a message to your company through SMS, it will be automatically directed back to him or her through an automated response from Freshdesk.
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