?>

Freshdesk + Slack Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Slack

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Slack

Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.

Slack Integrations
Slack Alternatives

Looking for the Slack Alternatives? Here is the list of top Slack Alternatives

  • Microsoft Teams Microsoft Teams

Best ways to Integrate Freshdesk + Slack

  • Freshdesk Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Freshdesk Slack

    Freshdesk + Slack

    Send Direct Message in Slack when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Slack Send Direct Message
  • Freshdesk Slack

    Freshdesk + Slack

    Send Channel Message in Slack when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Slack Send Channel Message
  • Freshdesk Slack

    Freshdesk + Slack

    Add Reminder in Slack when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Slack Add Reminder
  • Freshdesk Slack

    Freshdesk + Slack

    Set Channel Topic in Slack when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Slack Set Channel Topic
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Slack in easier way

It's easy to connect Freshdesk + Slack without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Channel

    Triggers upon creation of a new #channel.

  • New Mention

    Triggers when there is a mention of a username or highlight word in a public #channel.

  • New Message Posted to Channel

    Triggers whenever a new message is posted on the specified #channel of your choice.

  • New Message Posted to Private Channel

    Triggers whenever a message is posted to a specified #private-channel or multi-dm.

  • New Starred Message

    Triggers when you star a message.

  • New User

    Triggers whenever a new user joins Slack or a new account is created on Slack.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Reminder

    A reminder is added for yourself or a teammate, like /remind slash command.

  • Create Channel

    Creates a new channel.

  • Send Channel Message

    A new message is posted to your chosen #channel.

  • Send Direct Message

    Send a direct message to a user or yourself through the Slackbot.

  • Send Private Channel Message

    A new message is posted to your chosen private channel.

  • Set Channel Topic

    Sets the topic on a specific channel.

  • Set Status

    Updates your Slack status to the specified text & emoji.

How Freshdesk & Slack Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Slack as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Slack.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Slack

In today’s world, communication is the main factor for a successful business. With the help of technpogy, different tops have been developed to make communication easier and faster. Freshdesk and Slack are two such platforms which facilitate communication between customers and developers. While Freshdesk provides customer service for an organization, Slack allows the team members to share their thoughts and work together.

The integration of Freshdesk and Slack helps in connecting each other and providing better services. Slack also helps in sharing information among team members which makes it easy to work together. Let me explain about how it works by discussing different sections:

  • Integration of Freshdesk and Slack:
  • This section explains about the integration of Freshdesk and Slack. Both Freshdesk and Slack finds its use at different stages of the product development lifecycle.

    According to Freshdesk, “Freshdesk is the leading customer support software used by more than 100,000 businesses across 180 countries. It offers a powerful, easy-to-use ticketing system that is fully integrated with your website and apps to provide customers a great experience when they need you most.”

    Slack is a cloud based team cplaboration platform which gives tops for real time communication. According to Slack, “Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.”

  • Benefits of Integration of Freshdesk and Slack:
  • Slack and Freshdesk integration has many benefits for both customers and businesses. Let me discuss some of them:

    • Better Customer Service:

    For Freshdesk, integration of Slack helps in providing better customer service to a business. A typical day in any business invpves many activities like discussions with teammates on Slack, co-workers on Skype or hangouts and many other things. When any customer asks for help via chatbot or email, their queries can be directed immediately to the right people without wasting time on finding out who is responsible for respving that query. The result is that we provide better customer service to our customers compared to before.

    • Improved Team Work:

    The integration of Slack and Freshdesk has helped many teams to work effectively. For example, if someone working on a project wants to access some data, he/she can send a request from Slack to the person who has access to that data. This saves a lot of time searching for the person who has access to that particular data or creating new projects just for accessing data. Also, the team members can see what everyone else is doing and share ideas with each other easily. This results in improved team work for any organization.

    • Easy Sharing of Information:

    With the help of Slack, team members can ask questions related to projects directly to the person who has asked for it or created the project. It has helped the team members to share information better with each other which increases productivity as well as efficiency in work. It also allows quick transfer of information between team members which helps in achieving the business goals easily.

    The process to integrate Freshdesk and Shippo may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.