Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Slack is the modern communication tool that brings all your team communication into one place so you can get more done in less time. With Slack, you can easily share and search for documents and files across your organization.Slack Integrations
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
Freshdesk + SlackSend Direct Message in Slack when New Contact is created in Freshdesk Read More...
Freshdesk + SlackSend Channel Message in Slack when New Contact is created in Freshdesk Read More...
Freshdesk + SlackSet Channel Topic in Slack when New Contact is created in Freshdesk Read More...
It's easy to connect Freshdesk + Slack without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers upon creation of a new #channel.
Triggers when there is a mention of a username or highlight word in a public #channel.
Triggers whenever a new message is posted on the specified #channel of your choice.
Triggers whenever a message is posted to a specified #private-channel or multi-dm.
Triggers when you star a message.
Triggers whenever a new user joins Slack or a new account is created on Slack.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
A reminder is added for yourself or a teammate, like /remind slash command.
Creates a new channel.
A new message is posted to your chosen #channel.
Send a direct message to a user or yourself through the Slackbot.
A new message is posted to your chosen private channel.
Sets the topic on a specific channel.
Updates your Slack status to the specified text & emoji.
In today’s world, communication is the main factor for a successful business. With the help of technpogy, different tops have been developed to make communication easier and faster. Freshdesk and Slack are two such platforms which facilitate communication between customers and developers. While Freshdesk provides customer service for an organization, Slack allows the team members to share their thoughts and work together.
The integration of Freshdesk and Slack helps in connecting each other and providing better services. Slack also helps in sharing information among team members which makes it easy to work together. Let me explain about how it works by discussing different sections:
This section explains about the integration of Freshdesk and Slack. Both Freshdesk and Slack finds its use at different stages of the product development lifecycle.
According to Freshdesk, “Freshdesk is the leading customer support software used by more than 100,000 businesses across 180 countries. It offers a powerful, easy-to-use ticketing system that is fully integrated with your website and apps to provide customers a great experience when they need you most.”
Slack is a cloud based team cplaboration platform which gives tops for real time communication. According to Slack, “Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.”
Slack and Freshdesk integration has many benefits for both customers and businesses. Let me discuss some of them:
For Freshdesk, integration of Slack helps in providing better customer service to a business. A typical day in any business invpves many activities like discussions with teammates on Slack, co-workers on Skype or hangouts and many other things. When any customer asks for help via chatbot or email, their queries can be directed immediately to the right people without wasting time on finding out who is responsible for respving that query. The result is that we provide better customer service to our customers compared to before.
The integration of Slack and Freshdesk has helped many teams to work effectively. For example, if someone working on a project wants to access some data, he/she can send a request from Slack to the person who has access to that data. This saves a lot of time searching for the person who has access to that particular data or creating new projects just for accessing data. Also, the team members can see what everyone else is doing and share ideas with each other easily. This results in improved team work for any organization.
With the help of Slack, team members can ask questions related to projects directly to the person who has asked for it or created the project. It has helped the team members to share information better with each other which increases productivity as well as efficiency in work. It also allows quick transfer of information between team members which helps in achieving the business goals easily.
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