?>

Freshdesk + Skype for Business Integrations

Syncing Freshdesk with Skype for Business is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Skype for Business

Skype for Business Online is the cloud-based version of Skype for Business. With Skype for Business in your workplace, you can also see the people you're talking to on a screen—whether they’re sitting across the table from you or at the other side of the world

Skype for Business Integrations
Connect Freshdesk + Skype for Business in easier way

It's easy to connect Freshdesk + Skype for Business without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Freshdesk & Skype for Business Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Skype for Business as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Skype for Business.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Skype for Business

Freshdesk?

Freshdesk is a customer service and support software that allows its users to deliver a fast and efficient online customer service. It provides an easy-to-use platform for companies to interact with customers on the web, mobile, email, and social media. The company was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy.

Skype for Business?

Skype for Business is a unified communications platform that brings together instant messaging, online meetings, voice and video calls, and screen sharing all in one place. It provides organizations with a single interface that can be used to communicate with people inside or outside the organization. The service can also be used as an enterprise social network. Skype for Business was announced in September 2013, and was first released in preview form in November.

Currently, Freshdesk does not integrate with Skype for Business. In order for organizations to use the two platforms, they have to switch applications and log into another platform. This will cause a delay in the customer service process. With both Freshdesk and Skype for Business integrated together, organizations will be able to streamline their customer service process, saving time and effort.

Benefits of Integration of Freshdesk and Skype for Business

Integrating Freshdesk and Skype for Business will offer several benefits to organizations. These include:

Faster Processing of Customer Support Requests – When Freshdesk and Skype for Business are integrated, customer support requests can easily be processed without having to log into two separate systems. Organizations will be able to save valuable time and effort when working with customer support requests.

– When Freshdesk and Skype for Business are integrated, customer support requests can easily be processed without having to log into two separate systems. Organizations will be able to save valuable time and effort when working with customer support requests. Improved Customer Service Levels – By integrating Freshdesk and Skype for Business, organizations will be able to improve their customer service levels. Additionally, they will also be able to reduce costs associated with poor customer service levels.

In conclusion, Freshdesk and Skype for Business should be integrated together in order to provide better customer service for organizations. This integration will allow organizations to provide faster and more efficient customer service while reducing costs associated with poor customer service levels.

The process to integrate Freshdesk and Shipcloud may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.