Integrate Freshdesk with Shopify

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Shopify

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Shopify

Shopify is the leading cloud-based, multi-channel commerce platform designed for small and medium-sized businesses. It includes a huge selection of tools for anyone looking to start an eCommerce business.

Want to explore Freshdesk + Shopify quick connects for faster integration? Here’s our list of the best Freshdesk + Shopify quick connects.

Explore quick connects

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Connect Freshdesk + Shopify in easier way

It's easy to connect Freshdesk + Shopify without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Blog Entry

    Triggers when a new entry is added to a blog in your Shopify store.

  • New Cancelled Order

    Triggers whenever a order is "cancelled" (with line item support).

  • New Customer

    Triggers when a new customer is added to your Shopify account.

  • New Order

    Triggers when a new purchase is made (only open orders) (with line item support).

  • New Order (Any Status)

    Triggers when a new purchase is made (of any order status).

  • New Paid Order

    Triggers whenever a new purchase is "paid". You can choose a different order status like pending or refunded (with line item support).

  • New Product

    Triggers when a new product is added to your Shopify store.

  • Updated Order

    Triggers when an order is updated (with line item support).

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Custom Collection

    Creates a custom collection.

  • Create Customer

    Creates a new customer.

  • Create Order

    Creates a new order (with line item support).

  • Create Product

    Creates a new product.

  • Update Order

    Update a existing order.

How Freshdesk & Shopify Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shopify as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Shopify.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Shopify

The customer support software market is growing rapidly. Some of the leading companies in this industry are Freshdesk vs Zendesk. Shopify is an e-commerce platform that allows you to create an online store for selling products and services. Shopify vs Bigcommerce is one of the major competitors in the e-commerce software market.

Both Freshdesk and Shopify integration offer a variety of benefits to users. In today’s business scenario, one cannot afford not to have a website or an online store. For a company to survive in this competitive world, it has to have a strong online presence.

Freshdesk helps small and medium-sized businesses to provide their customers with better service through a centralized system. It offers messaging, live chat, and social media features, as well as tops to manage customer support requests.

Shopify is a comprehensive e-commerce platform used by entrepreneurs and startups alike. It provides various apps to help you build a strong brand identity and grow your business.

Both Freshdesk and Shopify integration provide a single interface for all your communication channels like live chat, email, phone, etc. It also integrates seamlessly with your existing customer database.

In order to create a successful business, getting the right go-to-market strategy is essential. You have to make sure that your customers have every possible way of getting in touch with you or accessing your services. Freshdesk vs Zendesk is just one step towards achieving this objective.

The process to integrate Freshdesk and SharePoint may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm