Integrate Freshdesk with ShipRocket

Freshdesk?

Freshdesk is a cloud-based customer service software developed by FreshWorks, an IT company based in Chennai, India. The software allows companies to manage their day-to-day interactions with customers across many channels. The product’s features include. email support, live chat support, social media management, phone support and knowledge base. The spution is available as both on-premises and SaaS (Software as a Service. product. In 2014, it was reported that Freshdesk had signed up more than 1 million customers from 150 countries, generating $50 million in annual revenue.

ShipRocket?

ShipRocket is a shipping platform built for ecommerce merchants to leverage the power of the web and go beyond the boundaries of what traditional shipping carriers can offer. The company’s vision is to become the most complete shipping platform in the world. ShipRocket brings together courier tracking, parcel conspidation, and courier booking into one easy-to-use platform. It enables users to get real-time courier tracking and delivery updates, conspidate packages for shipment at lowest cost possible, and book domestic and international couriers online in minutes. The company is based out of Menlo Park, California and is funded by Accel Ventures India and Google Capital.

With the integration of ShipRocket and Freshdesk, online merchants can now get a full view of their shipments from a single dashboard. Through integration with ShipRocket, Freshdesk will allow users to track their shipments by providing tracking numbers and status updates for multiple shippers. This makes the experience more convenient for clients and helps them save time, making them more likely to buy from your store again! With integration of ShipRocket and Freshdesk, you can now:

Track multiple shipments through the same dashboard. Customers can access all the tracking numbers from one place, so no need to search through multiple websites or emails.

Courier booking directly from Freshdesk. Merchants can now book couriers directly from the same location where they handle customer queries. This saves time as well as resources! You can easily integrate Shiprocket into your existing workflow and set up automated alerts when your orders are ready to be picked up using Freshdesk’s Workflows feature.

Benefits of Integration of Freshdesk and ShipRocket

Integration of Shiprocket and Freshdesk brings many benefits to the table such as:

The process to integrate Freshdesk and ShipRocket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.