Integrate Freshdesk with ShipRocket

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and ShipRocket

  • No code
  • No Credit Card
  • Lightning Fast Setup

20 Million work hours saved

Award Winning App Integration Platform

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About ShipRocket

Shiprocket is a technologically advanced logistics platform that connects retailers, consumers, and supply chain partners to create great shipping experiences.

Want to explore Freshdesk + ShipRocket quick connects for faster integration? Here’s our list of the best Freshdesk + ShipRocket quick connects.

Explore quick connects
Connect Freshdesk + ShipRocket in easier way

It's easy to connect Freshdesk + ShipRocket without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Order

    Triggers when a new order is created.

  • New Product

    Triggers when a new product is created.

  • New Shipment

    Triggers when a new shipment is created.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add New Product

    Creates a new product.

  • Cancel an Order

    Cancel an order

  • Create Custom Order

    Creates a custom order.

  • Create a Return Order

    Create a return order

  • Update Order

    Update an existing order.

How Freshdesk & ShipRocket Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick ShipRocket as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to ShipRocket.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and ShipRocket


Freshdesk is a cloud-based customer service software developed by FreshWorks, an IT company based in Chennai, India. The software allows companies to manage their day-to-day interactions with customers across many channels. The product’s features include. email support, live chat support, social media management, phone support and knowledge base. The spution is available as both on-premises and SaaS (Software as a Service. product. In 2014, it was reported that Freshdesk had signed up more than 1 million customers from 150 countries, generating $50 million in annual revenue.


ShipRocket is a shipping platform built for ecommerce merchants to leverage the power of the web and go beyond the boundaries of what traditional shipping carriers can offer. The company’s vision is to become the most complete shipping platform in the world. ShipRocket brings together courier tracking, parcel conspidation, and courier booking into one easy-to-use platform. It enables users to get real-time courier tracking and delivery updates, conspidate packages for shipment at lowest cost possible, and book domestic and international couriers online in minutes. The company is based out of Menlo Park, California and is funded by Accel Ventures India and Google Capital.

  • Integration between Freshdesk and ShipRocket
  • With the integration of ShipRocket and Freshdesk, online merchants can now get a full view of their shipments from a single dashboard. Through integration with ShipRocket, Freshdesk will allow users to track their shipments by providing tracking numbers and status updates for multiple shippers. This makes the experience more convenient for clients and helps them save time, making them more likely to buy from your store again! With integration of ShipRocket and Freshdesk, you can now:

    Track multiple shipments through the same dashboard. Customers can access all the tracking numbers from one place, so no need to search through multiple websites or emails.

    Courier booking directly from Freshdesk. Merchants can now book couriers directly from the same location where they handle customer queries. This saves time as well as resources! You can easily integrate Shiprocket into your existing workflow and set up automated alerts when your orders are ready to be picked up using Freshdesk’s Workflows feature.

    Benefits of Integration of Freshdesk and ShipRocket

    Integration of Shiprocket and Freshdesk brings many benefits to the table such as:

    The process to integrate Freshdesk and ShipRocket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am