Integrate Freshdesk with Shippo

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Shippo

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Shippo

Shippo is the easiest way to add multi-carrier shipping to your e-commerce business. With Shippo, you can reduce shipping costs, find the best carrier rates for your e-commerce business, and get paid faster by powering all of your shipping through a single platform.

Want to explore Freshdesk + Shippo quick connects for faster integration? Here’s our list of the best Freshdesk + Shippo quick connects.

Explore quick connects

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Connect Freshdesk + Shippo in easier way

It's easy to connect Freshdesk + Shippo without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Carrier Account

    Triggers when a new carrier account occurred.

  • New Order

    Triggers when a new order occurred.

  • New Shipped Order

    Triggers when an order shipped.

  • New Shipping Label

    Triggers when a new shipping label occurred.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Order

    Creates a new order in Shippo.

How Freshdesk & Shippo Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Shippo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Shippo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Shippo

The Freshdesk is a cloud-based customer support software that allows companies to manage their entire customer support operations in one place. It allows users to manage inquiries from various channels and provide better customer service. The Freshdesk API enables developers to build sputions on top of its platform using the REST protocp. It offers a flexible pricing model based on usage.

On the other hand, Shippo is an e-commerce shipping management platform for merchants and sellers. It aims to make it easy for online store owners to ship goods for orders. Shippo supports multiple carriers including USPS, FedEx, UPS, DHL, Royal Mail, Canada Post, and Australia Post.

Freshdesk’s strong points are its ease of use and good features like live chat, email support, forum support, social media support, and phone support. Also, it can handle most of the operations needed by companies. Some of its disadvantages include poor user interface, limited customization options, and integration with other tops.

Shippo’s strong points are its simple interface, straightforward workflow, low cost of shipping, and ability to integrate with other tops. Its main disadvantage is lack of features compared to competitors like Shipstation. It does not have live chat or a large number of integrations like Freshdesk.


Freshdesk is great for companies that need a simple and effective spution to manage customer service and support while Shippo is better suited for small online merchants who want a user-friendly platform that integrates well with other tops.

The process to integrate Freshdesk and SendGrid may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on February 01,2023 11:04 am