Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Sharepoint is an enterprise web-based platform for online project collaboration and communication. It helps organizations enhance their workforce by providing a platform where they can access information and data from anywhere at any given time.SharePoint Integrations
SharePoint + FreshdeskCreate Contact to Freshdesk from New Item Line in SharePoint Read More...
SharePoint + FreshdeskCreate Ticket to Freshdesk from New Item Line in SharePoint Read More...
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Freshdesk + SharePoint without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers whenever new item created in the list.
Triggers whenever new list created.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Freshdesk is the leading customer support software for online businesses. It helps businesses to eliminate time wastage and improve customer satisfaction. Freshdesk offers three ways of interacting with customers, namely Call Center, Email and a self-service portal. Freshdesk allows companies to track their customers’ inquiries and monitor their support channels for greater contrp of the campaign and better business management.
SharePoint is a web application developed by Microsoft. It provides an electronic platform for storing and sharing data across an organization. SharePoint creates a unified communication channel between the employees of an organization. It is a platform where employees can cplaborate with each other. It helps in improving employee productivity. SharePoint also offers customized options for managing information.
Freshdesk helps in integrating different customer interaction channels like email, phone calls and social media into a single repository. Freshdesk enables companies to manage customer support through all these channels right from one place. All the requests made by the customers are stored in a centralized database called Desk, which enables the business owner to keep tab on all the customer queries and respve them at one go. Freshdesk also facilitates organizations to create separate groups for different customers. This helps in getting a clear insight of the progress of each campaign or project.
Another unique feature of Freshdesk is its ability to provide real time updates about the status of each request made by the customers. Using this feature, companies can inform customers and let them know that their request has been acknowledged or if it has been assigned to someone else who will be dealing with it shortly. This feature ensures that the customers are able to get an instant response from their query and they will not have to wait endlessly for a reply.
Freshdesk provides a self-service portal where customers can manage their accounts on their own. They can easily submit tickets, view replies, update details and reset passwords. This feature makes customers happy because it saves them the hassle of waiting for help from their support team and also gives them the option of managing their accounts without any help from company employees. A customer can log into Freshdesk through his/her phone or PC and submit a ticket without any difficulty. Customers can also choose any language for accessing Freshdesk. The Freshdesk interface is user friendly and does not require any special training before using it.
Integrating Freshdesk with SharePoint would benefit both parties in several ways. For instance, SharePoint could store all data related to customer interactions such as tickets, emails, etc. Freshdesk could integrate with SharePoint to provide a seamless interface for the employees to access this data in order to take quick decisions regarding customer care. SharePoint could also be used by Freshdesk employees to check for new tickets and auto assign them to incident managers based on priority so that no requests remain unattended.
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