Integrate Freshdesk with SendFox

Freshdesk?

FreshDesk is the leading cloud-based customer support platform, helping companies to manage customer support across multiple channels (web, email, social media, live chat, mobile apps. It was acquired by Zendesk in 2014.

SendFox is a full-service cross-channel customer engagement platform that helps enterprises and startups to convert leads into customers.

Integration of Freshdesk and SendFox will help users to manage various aspects of Customer Support and Engagement at one place. Freshdesk will manage the entire customer support process while SendFox will help in Converting Leads into Customers. This integration will help in making the process efficient and cost-effective.

• Cost-effectiveness. Freshdesk’s integration with SendFox will be cost effective for enterprises. With this integration, enterprises can manage their entire customer service needs at one place. This will result in a reduction in the overall cost. Enterprises need to only pay once for both the services. This will also enable them to save their time and energy which can be used for other business activities. Thus they can focus on increasing sales and growing their business.
• Improved Efficiency. Freshdesk’s integration with SendFox will improve the efficiency of enterprises in managing their customer service and engagement process. The entire process will happen online thus saving the time and efforts of enterprises towards managing different customer interaction channels. This will also reduce the human error which results from manual operations of Customer Service System. With all these benefits, enterprises can achieve higher productivity.
• Better Customer Experience. Freshdesk’s integration with SendFox will provide better customer experience to enterprises as well as their customers. Customer Support System which is integrated with SendFox ensures that the process starts automatically when there is an incoming lead or when a customer wants to interact with the enterprise. This way enterprises can focus on providing better customer experience to their customers rather than worrying about how to handle their support tickets manually. With this integration customers will be able to get answers to their queries faster. This will increase the trust levels of customers towards the enterprise resulting in increased sales and growth of business.

The integration of Freshdesk and SendFox will help enterprises to improve their customer support efficiency, system effectiveness and customer experience. It will help enterprises to create a positive impact on their business through increased trust and sales.

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