Freshdesk + RingCentral Integrations

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. With ringcentral, you can easily communicate with anyone across the country, access your contacts, schedule meetings, make calls, and send texts from any device.

RingCentral Integrations
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Connect Freshdesk + RingCentral in easier way

It's easy to connect Freshdesk + RingCentral without coding knowledge. Start creating your own business flow.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Missed Call

    Triggers when there is a new missed call.

  • New Call Recording

    Triggers when a call has been recorded.

  • New SMS

    Trigger when new message received.

  • New Voicemail

    trigger when new voice mail received.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Generate Ringout Call

    Starts a 2-legged RingOutCall based on specified from and to numbers.

  • Send SMS

    Sends a SMS message.

How Freshdesk & RingCentral Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick RingCentral as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to RingCentral.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and RingCentral


Freshdesk is a cloud-based customer support platform that provides companies with a way to deliver customer service, manage customer feedback and improve customer satisfaction. Freshdesk offers 24/7 live chat, email, phone and social media support services. The company was founded in 2010 by Gagan Biyani, Naganand Murty, Girish Mathrubootham and Shan Krishnasamy.


RingCentral, the global leader in enterprise cloud communications and cplaboration, enables businesses to connect all their teams with HD voice, video, messaging and presence. More than 1 million users at over 500,000 organizations rely on RingCentral for high-quality voice, video and messaging across desktops, smartphones and tablets. For more information about RingCentral please visit http://www.ringcentral.com/

Integration of Freshdesk and RingCentral

Freshdesk is a customer support software that handles customer management from one place. Freshdesk allows a single point of contact for customers and enhances the customer support experience by delivering quick answers to customers within seconds.

This helps the company to manage issues faster, reduce overall response time and improve productivity. With Freshdesk’s comprehensive integration with RingCentral, the company can easily maintain communication channels with customers. The company can also provide better customer service by offering multi-channel communication through phone, email and live chat. This helps enhance customer satisfaction as well as business productivity.

Benefits of Integration of Freshdesk and RingCentral

Integration of Freshdesk and RingCentral not only improves customer support but also improves employee productivity. By integrating the two platforms, the business can save time by automating repetitive tasks such as e-mail alerts, appointment scheduling and online chats. This helps the employees to focus on other important tasks and gain more productivity.

Another benefit of integrating Freshdesk and RingCentral is that it helps companies to manage sales accounts more efficiently. With RingCentral integration, the company can set up automated reminders for sales prospects or customers based on a specific date or time including fplow-up reminders after a certain period without any human intervention required. This will help the business to reduce absent fplow-up and ensure better sales results.

Companies can greatly benefit by integrating Freshdesk and RingCentral because it helps them to create a positive customer experience while improving employee productivity at the same time. Integration of these platforms also helps companies to manage sales leads more efficiently. It saves them time by eliminating repetitive tasks such as e-mail alerts and appointment scheduling.

The process to integrate Freshdesk and RingCentral may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.