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Freshdesk + Pendo Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Pendo

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Pendo

Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.

Pendo Integrations

Best ways to Integrate Freshdesk + Pendo

  • Freshdesk Freshdesk

    Pendo + Freshdesk

    Create Contact to Freshdesk from New Visitor in Pendo Read More...
    Close
    When this happens...
    Freshdesk New Visitor
     
    Then do this...
    Freshdesk Create Contact
  • Freshdesk Freshdesk

    Pendo + Freshdesk

    Create Ticket to Freshdesk from New Visitor in Pendo Read More...
    Close
    When this happens...
    Freshdesk New Visitor
     
    Then do this...
    Freshdesk Create Ticket
  • Freshdesk Freshdesk

    Pendo + Freshdesk

    Create Contact to Freshdesk from New Visitor From Report in Pendo Read More...
    Close
    When this happens...
    Freshdesk New Visitor From Report
     
    Then do this...
    Freshdesk Create Contact
  • Freshdesk Freshdesk

    Pendo + Freshdesk

    Create Ticket to Freshdesk from New Visitor From Report in Pendo Read More...
    Close
    When this happens...
    Freshdesk New Visitor From Report
     
    Then do this...
    Freshdesk Create Ticket
  • Freshdesk Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Pendo in easier way

It's easy to connect Freshdesk + Pendo without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Visitor

    Trigger when new visitor visit.

  • New Visitor From Report

    Trigger when a new visitor added in the report.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Freshdesk & Pendo Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Pendo as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Pendo.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Pendo

  • Introduction:
  • Freshdesk is an online customer support platform that allows users to spve issues and queries of the customers in real-time. It helps businesses to create, manage and respve tickets related to customer service. Freshdesk provides different ways to communicate with customers, it can be through emails, live chat, phone and social media. One of the powerful features of Freshdesk is that the user can customize the software according to their business needs. It also supports multiple languages. The company was started so as to help small and medium businesses to provide better customer support. It was founded by Girish Mathrubootham in 2010.

    Pendo is a product analytics platform for SaaS companies. It provides data about how users interact with the product. This includes usage patterns, feature engagement and retention trends. Pendo also provides communication tops so that users can connect with each other and share feedback about the product. Pendo helps its clients understand their users’ behavior and make quick decisions based on the insights gathered from the data. It is a rapidly growing startup with over 25,000 paid customers and more than 6 million registered users. Pendo had raised $55 million funding in Series D round of funding in 2017.

    :

    Integration of Freshdesk and Pendo:

    Both Freshdesk and Pendo have many common features like they provide great customer experience, they give insights about users’ behavior and they help teams to share feedback about the product. Integration of these two platforms would help customers to manage their customers’ inquiries in an effective manner. Many customers are using both Freshdesk and Pendo at the same time so integration of these two platforms would help them to manage their customers’ inquiries without any difficulty. It will also work as a great marketing channel for both companies because it will increase the number of customers for both companies. Both companies have different pricing plans for their customers so integration of these two platforms will allow them to provide relevant services to their customers depending on their needs and requirements. Integration of Freshdesk and Pendo would help them to provide better user experience to their customers which will ultimately help them to grow their business in a competitive market.

    Benefits of Integration of Freshdesk and Pendo:

    Integration of Freshdesk and Pendo will not only help them to spve issues but it will also help them to get more customers by providing relevant services to their customers. Integration of Freshdesk and Pendo will also help them to save money because they won’t need to pay extra money for getting support from another platform which they are already using. Integration of Freshdesk and Pendo will also help them to save time because they won’t need to switch between different platforms whenever they want to get some information about their customers or when they want to spve some issue regarding their customers. It will also help them to reduce frustration among their employees because they won’t need to spend time switching between different platforms and searching for information or spving some issue. It will also help them to save space because they won’t need to install two different platforms on their computer or laptops.

    :

    In this article we have discussed about Freshdesk and Pendo. We have also discussed about the benefits of integration of Freshdesk and Pendo along with examples about how it helps them in improving their business. Integration of these two platforms would help them to provide better customer support services which ultimately would help them to grow their business in a competitive market.

    The process to integrate Freshdesk and Pendo may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.