Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Pendo is a product-analytics app that helps software companies develop products that cater to customer needs. With Pendo, your product teams can collect feedback, measure NPS, onboard users, customer journey, and announce new features in apps. Using these product data, product teams can make more informed decisions.Pendo Integrations
Pendo + FreshdeskCreate Contact to Freshdesk from New Visitor From Report in Pendo Read More...
Pendo + FreshdeskCreate Ticket to Freshdesk from New Visitor From Report in Pendo Read More...
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Freshdesk + Pendo without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Trigger when new visitor visit.
Trigger when a new visitor added in the report.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Freshdesk is an online customer support platform that allows users to spve issues and queries of the customers in real-time. It helps businesses to create, manage and respve tickets related to customer service. Freshdesk provides different ways to communicate with customers, it can be through emails, live chat, phone and social media. One of the powerful features of Freshdesk is that the user can customize the software according to their business needs. It also supports multiple languages. The company was started so as to help small and medium businesses to provide better customer support. It was founded by Girish Mathrubootham in 2010.
Pendo is a product analytics platform for SaaS companies. It provides data about how users interact with the product. This includes usage patterns, feature engagement and retention trends. Pendo also provides communication tops so that users can connect with each other and share feedback about the product. Pendo helps its clients understand their users’ behavior and make quick decisions based on the insights gathered from the data. It is a rapidly growing startup with over 25,000 paid customers and more than 6 million registered users. Pendo had raised $55 million funding in Series D round of funding in 2017.
Integration of Freshdesk and Pendo:
Both Freshdesk and Pendo have many common features like they provide great customer experience, they give insights about users’ behavior and they help teams to share feedback about the product. Integration of these two platforms would help customers to manage their customers’ inquiries in an effective manner. Many customers are using both Freshdesk and Pendo at the same time so integration of these two platforms would help them to manage their customers’ inquiries without any difficulty. It will also work as a great marketing channel for both companies because it will increase the number of customers for both companies. Both companies have different pricing plans for their customers so integration of these two platforms will allow them to provide relevant services to their customers depending on their needs and requirements. Integration of Freshdesk and Pendo would help them to provide better user experience to their customers which will ultimately help them to grow their business in a competitive market.
Benefits of Integration of Freshdesk and Pendo:
Integration of Freshdesk and Pendo will not only help them to spve issues but it will also help them to get more customers by providing relevant services to their customers. Integration of Freshdesk and Pendo will also help them to save money because they won’t need to pay extra money for getting support from another platform which they are already using. Integration of Freshdesk and Pendo will also help them to save time because they won’t need to switch between different platforms whenever they want to get some information about their customers or when they want to spve some issue regarding their customers. It will also help them to reduce frustration among their employees because they won’t need to spend time switching between different platforms and searching for information or spving some issue. It will also help them to save space because they won’t need to install two different platforms on their computer or laptops.
In this article we have discussed about Freshdesk and Pendo. We have also discussed about the benefits of integration of Freshdesk and Pendo along with examples about how it helps them in improving their business. Integration of these two platforms would help them to provide better customer support services which ultimately would help them to grow their business in a competitive market.
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