Integrate Freshdesk with Office 365

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Office 365

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Office 365

Microsoft Office 365 is a complete suite of home and enterprise-grade applications like Excel, Outlook, Word, SharePoint, OneNote, OneDrive, and more. Microsoft Office 365 is offered in several plans to suit your personal and business needs.

Want to explore Freshdesk + Office 365 quick connects for faster integration? Here’s our list of the best Freshdesk + Office 365 quick connects.

Explore quick connects

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Connect Freshdesk + Office 365 in easier way

It's easy to connect Freshdesk + Office 365 without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Calendar

    Triggers once you add a new calendar.

  • New Contact

    Triggers when a new contact is added to your account

  • New Email

    Triggers when a new e-mail is received in your inbox.

  • New Event

    Triggers when a new event is created in your calendar.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Contact

    Creates a new contact.

  • Create Event

    Create an event in the calendar of your choice.

  • Send Email

    Send an email from your Outlook account.

How Freshdesk & Office 365 Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Office 365 as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Office 365.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Office 365


Freshdesk is an online customer support software which helps businesses in taking care of their customers. It offers multiple communication channels to the customers. Companies can manage their support tickets through this software and can also give a live chat to their customers. The Freshdesk app is available for Android, iOS and Windows devices and it offers its services in both web and mobile versions.

  • Office 365?
  • Office 365 is a cloud-based productivity suite from Microsoft. By using Office 365, businesses can easily communicate with their customers as it provides various communication channels like email, voice calls, live chats and video calls etc. The application runs on a subscription basis and the user can choose the services based on their needs.

  • Integration of Freshdesk and Office 365
  • Freshdesk has a feature called “Integrations” which allows you to integrate different third party applications to your Freshdesk account. These integrations allow you to add new features to your ticketing system or to integrate the system with other third party applications. For example, with the integration of Slack, users can create a ticket within Slack and then can transfer that ticket to Freshdesk. Through this integration, users can track the progress of their ticket and also respond to tickets directly from Slack. Another important integration is the integration of Zendesk as it provides a direct integration with Salesforce. The integration between Freshdesk and Salesforce allows users to create cases directly from Salesforce without leaving Salesforce.

  • Benefits of Integration of Freshdesk and Office 365
  • The benefits of integrating Freshdesk with Office 365 are:

    Users can access different communication tops simultaneously without any hassle. For example, if they have an important email notification on their phones, they will be able to see it right away on their laptops too. Users will save a lot of time by integrating these tops together. Also, they will be able to access important information with ease. This integration will make it easier for them to manage their tasks and take care of their customers efficiently.

    In conclusion, Freshdesk and Office 365 integration will help companies to take care of their customers effectively. This integration will enable them to manage various communication channels simultaneously and also reduce the efforts they need to put into managing their customer support top.

    The process to integrate Freshdesk and Microsoft To-Do may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm