Integrate Freshdesk with Office 365

Freshdesk?

Freshdesk is an online customer support software which helps businesses in taking care of their customers. It offers multiple communication channels to the customers. Companies can manage their support tickets through this software and can also give a live chat to their customers. The Freshdesk app is available for Android, iOS and Windows devices and it offers its services in both web and mobile versions.

Office 365 is a cloud-based productivity suite from Microsoft. By using Office 365, businesses can easily communicate with their customers as it provides various communication channels like email, voice calls, live chats and video calls etc. The application runs on a subscription basis and the user can choose the services based on their needs.

Freshdesk has a feature called “Integrations” which allows you to integrate different third party applications to your Freshdesk account. These integrations allow you to add new features to your ticketing system or to integrate the system with other third party applications. For example, with the integration of Slack, users can create a ticket within Slack and then can transfer that ticket to Freshdesk. Through this integration, users can track the progress of their ticket and also respond to tickets directly from Slack. Another important integration is the integration of Zendesk as it provides a direct integration with Salesforce. The integration between Freshdesk and Salesforce allows users to create cases directly from Salesforce without leaving Salesforce.

The benefits of integrating Freshdesk with Office 365 are:

Users can access different communication tops simultaneously without any hassle. For example, if they have an important email notification on their phones, they will be able to see it right away on their laptops too. Users will save a lot of time by integrating these tops together. Also, they will be able to access important information with ease. This integration will make it easier for them to manage their tasks and take care of their customers efficiently.

In conclusion, Freshdesk and Office 365 integration will help companies to take care of their customers effectively. This integration will enable them to manage various communication channels simultaneously and also reduce the efforts they need to put into managing their customer support top.

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