Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Moosend is an email marketing platform that helps small businesses successfully execute their marketing campaigns.
It's easy to connect Freshdesk + moosend without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Trigger once new subscriber coming in the list.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a subscriber.
Unsubscribe member from all and targeted mailing list.
First, what is a customer support software? Customer support software provides the tops to manage customer support. It helps you with your customer service and marketing activities through social media, email or by phone.
Customer support software makes it easy for you to build a better customer service. It helps you to answer your customer’s queries effectively via different channels of communication. It also saves precious time. The software will automatically send an auto-reply to those who didn't receive a response from you.
Freshdesk was launched in 2010. It has remained one of the most popular choices for small businesses and mid-size companies in India. Its user base includes brands like MakeMyTrip, Paytm, Ola, and Zomato.
Some of its main features are as fplows:
Social Media Integration
Google Analytics Integration
Moosend was founded in 2012 by Ralf Wenzel and Jan Reimer. The company is based in Berlin, Germany. Moosend is considered to be one of the highest rated email marketing services in the world. It allows users to send unlimited emails and SMS worldwide with just a few clicks. Some of its other features include analytics, social media marketing and mobile marketing. The company has over 900 clients across more than 100 countries. Clients include Airbnb, Uber, and Airbnb. The growing list includes AirAsia, Ticketmaster and WorldSSP CUP. This gives us an insight into the kind of clientele that it attracts. It’s clear that it’s mostly startups and small businesses who are opting for this service. Here are some features of Moosend:
Push Notification Marketing - A great way to get your Android or iOS apps in front of potential customers. Send personalized notifications to your audience whenever they open your app and remind them what your app does. You can also prompt them to install or open a specific feature in your app on a timeline you specify.
SMS Marketing - Send personalized text messages to customers on your texts so they know they’re being noticed. You can send reminders about past purchases, order status updates etc., so they always have access to their information without having to call or email you for it again.
Online Support - Get real-time feedback from your customers instantly with live chat or email them using an easy to use interface. Convert them into paying customers by sending them personalised promotions using our email marketing top. You can create everything from auto-responders, newsletters and fplow up emails to welcome emails and digital coupons to automatically reward returning customers or make new ones.
The process to integrate Freshdesk and moosend may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.