Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Monday.com legally Monday.com Ltd., is a Cloud-based platform that allows companies to create their own applications and work management software.
monday.com IntegrationsFreshdesk + Slack
Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...It's easy to connect Freshdesk + monday.com without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when a column value change in a specified Column.
Triggers when a new board is created.
Triggers when a new item is created in board.
Triggers when a new update is posted on a board.
Triggers when a new user is created.
Triggers when a specific column value changes in board.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Archives a board.
Archive an item.
Change multiple columns value of an item.
Creates a board.
Create a new column in board.
Create a new group in board.
Create a new item in board.
Create a new update.
Delete a specific group from a board.
Delete an item from the board.
Upload File to Specific Column
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Freshdesk is a cloud-based customer support software for businesses. It provides 24/7 access to customer support through multiple channels like email, phone, live chat, social media, and web. Freshdesk was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, who met while they were working for Zoho Corporation. Freshdesk is headquartered in San Bruno, CA. The company has over 200 employees with offices in San Francisco, Chennai, Delhi, Munich, and Singapore. In June 2015, Freshdesk received a funding of $100 million from Tiger Global Management and Accel Partners making the total funds raised to $150 million. In January 2017, Freshdesk announced that they have acquired a startup called Gengo for an undisclosed amount. Gengo is a text translation platform used by Freshdesk to provide language translation for its customers.
monday.com is a web-based project management top that gives users a visual layout to manage how projects are being conducted. monday.com was founded in 2013 in Munich by Daniel Fahlke and Thomas Wplmann. In 2014 monday.com received a seed fund from VC firm Kite Ventures and in 2015 it received a series A funding from Insight Venture Partners and Singtel Innov8. monday.com is a free top but has premium features available for a fee. At the moment the company has offices in Munich and Shanghai and employs around 75 people.
Integration of Freshdesk and monday.com will allow both of the companies to get new ways of communication with their clients and there will be some benefits for this integration like it will help them to increase customer loyalty and also reduce the cost of customer support by giving 24/7 access to Freshdesk and monday.com.
The benefits of integration of Freshdesk and monday.com can be:
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