Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Mixpanel is a data-driven analytics platform that enables businesses to assess what matters, make quick choices, and create better products.Mixpanel Integrations
Freshdesk + MixpanelTrack Event in Mixpanel when New Contact is created in Freshdesk Read More...
Freshdesk + MixpanelCreate or Update Profile to Mixpanel from New Contact in Freshdesk Read More...
Freshdesk + MixpanelTrack Event in Mixpanel when New Ticket is created in Freshdesk Read More...
Freshdesk + MixpanelCreate or Update Profile to Mixpanel from New Ticket in Freshdesk Read More...
Freshdesk + MixpanelTrack Event in Mixpanel when Update Ticket is added to Freshdesk Read More...
It's easy to connect Freshdesk + Mixpanel without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create a new profile or update properties of an existing profile.
Send an Event to Mixpanel.
The modern day tech startups have different requirements for any customer support software. It should be easy to use, scalable as well as simple. Not only this, the user interface of the software should be appealing and it should also provide a good user experience. Moreover, it should help the support teams in managing all the customer queries.
Freshdesk is one such software that is used by many big companies. It is loved by many mainly because of its features and its compatibility with other software like Mailchimp, Google Analytics etc. Also, Freshdesk has a very simple interface and it is very easy to use.
This software has a mobile app as well which helps the client to chat with the customer support team anytime and anywhere. One can also make use of the email integration feature to get notifications about messages coming from customers.
Freshdesk has a variety of functions and features but there are some that are most useful for a business or customer support team. These include multi-channel support, CRM integration, live chat, email integration and many others.
This software enables the customer support team to manage multiple channels and manage all the customer queries very easily. This means that they can answer all types of questions whether it is through email, social media or text or phone calls.
Moreover, it provides an instant response to the customer queries so that they can be contacted at any time of the day or night. Along with this, Freshdesk enables the support team to manage all the customer information in one place. This includes emails, social media conversations and also phone calls. It gives them complete visibility into all incoming requests and makes it easy for them to respond to the customer queries in a timely manner.
Freshdesk enables the customer support team to create tickets for each query. This means that they can assign a particular ticket to a particular employee and that employee can respve it accordingly. They can also communicate with the customers using Freshdesk’s live chat feature. It allows them to reply to the customer queries in real-time and it also offers them a detailed view of their conversation history.
Apart from these, Freshdesk also offers cplaboration tops like screensharing, document uploading & sharing as well as video chat. This means that the customer support teams can work together on a ticket and respve it without compromising over quality.
As one can see, Freshdesk is one such platform that is widely used by many big companies and startups alike. Since it has quite a few useful features, it has managed to establish itself as one of the top contenders in the customer support software industry. The software offers everything that a company might need in order to manage their customer queries in the best possible manner.
The process to integrate Freshdesk and Mixpanel may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.