Freshdesk + Miro Integrations
Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Miro
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Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
About Miro
Miro is an online collaborative whiteboard tool that allows dispersed teams to collaborate efficiently on everything from brainstorming to planning and monitoring agile workflows.
Miro IntegrationsBest ways to Integrate Freshdesk + Miro
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When this happens...
New Contact
Then do this...
Create Board
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When this happens...
New Ticket
Then do this...
Create Board
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When this happens...
Update Ticket
Then do this...
Create Board
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Freshdesk + Slack
Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...When this happens...
New Ticket
Then do this...
Send Channel Message
If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.How this Freshdesk - Slack integration Works- A new ticket is created in Freshdesk
- Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
What You Need- A Freshdesk account
- A Slack account
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When this happens...
New Ticket
Then do this...
Create Task
Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.How It Works- A new ticket is created on Freshdesk
- Appy Pie Connect automatically creates a task for it in Asana
What You Need- A Freshdesk account
- An Asana account
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It's easy to connect Freshdesk + Miro without coding knowledge. Start creating your own business flow.
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New Contact
Triggers when a new customer is created.
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Update Ticket
Triggers when a Ticket is updated.
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Create Contact
Allows you to create a User/Customer in Freshdesk for your support domain.
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Create Ticket
Create a ticket in Freshdesk for your domain.
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Create Board
Creates a new board.
How Freshdesk & Miro Integrations Work
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Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.
(30 seconds)
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Step 2: Select "Trigger" from the Triggers List.
(10 seconds)
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Step 3: Pick Miro as an action app and authenticate.
(30 seconds)
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Step 4: Select a resulting action from the Action List.
(10 seconds)
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Step 5: Select the data you want to send from Freshdesk to Miro.
(2 minutes)
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Your Connect is ready! It's time to start enjoying the benefits of workflow automation.
Integration of Freshdesk and Miro
1.1 Definition of Freshdesk and Miro
Freshdesk. It is a cloud-based customer support software. It has three major components:
Online Customer Support Portal. It includes a knowledge base, FAQs, product documentation, and a ticketing system.
Support Software. It includes tops for knowledge base management, ticket creation, ticket routing, and email notifications.
Unified Service Desk. It allows users to create cross-departmental support teams with a single dashboard.
Miro. It is an ad-free media player for video and audio. Miro is free to download and use, offering a variety of video and music formats.
1.2 Problem Statement
Freshdesk is one of the leading business-to-consumer (B2C. cloud-based customer support service providers in the world. Freshdesk offers a fully integrated customer support spution that is designed to help companies to increase sales, maximize customer satisfaction, and grow their business. The Freshdesk—the most popular customer service software in India and across the globe—is introducing a new integration with Miro, the award-winning media player for video and audio. With this integration, customers can now watch videos within Freshdesk’s Knowledge Base page and access other types of content from within the software. This gives Freshdesk customers even more ways to serve their customers better by providing them with relevant information when they need it most. Customers can also play audio files directly within the ticket itself, or can expand the audio player to full screen mode to listen while working on other tasks. This integration also extends to Freshdesk’s iPhone app and Android app (both available on Google Play), meaning customers can now enjoy a more immersive experience on their mobile devices.
Figure 1. Integration of Freshdesk and Miro
Freshdesk will continue to rpl out this integration to its other platforms and apps in the future.
1.3 Why Integration?
As per recent survey report, almost 80% of customers prefer self-service over talking to agents for their problems/issues. To spve this issue, Freshdesk has launched this integration which will help Freshdesk users to provide more comprehensive sputions to their customers by delivering relevant information in context as they need it most. Customers will be able to watch videos on the knowledge base page within Freshdesk and access other types of content directly from within the software. This will give Freshdesk customers even more ways to serve their customers better by providing them with relevant information when they need it most. Customers can also play audio files directly within the ticket itself, or can expand the audio player to full screen mode to listen while working on other tasks. This integration also extends to Freshdesk's iPhone app and Android app (both available on Google Play), meaning customers can now enjoy a more immersive experience on their mobile devices.
1.4 Problem Statement:
The integration of Freshdesk and Miro has helped both the companies in reaching more customers as well as spving issues faster than before. With this integration, Freshdesk users have been able to use all features of Miro; however, at times it becomes difficult for Freshdesk users to find if any particular feature present in Miro is supported or not as it’s not displayed anywhere in the interface. The main problem with the integration lies with the lack of clarity about what is supported and what is not because there are no indicators or descriptions of the features that are not supported yet work in some way or another. The lack of transparency leads users to believe that they are using a feature but it’s actually not supported by the software which may lead to bad user experience.
2.1 Integration with Freshdesk
Integration between Freshdesk and Miro allows users to watch videos on knowledge base page within Freshdesk and access other types of content directly from within the software. This gives Freshdesk customers even more ways to serve their customers better by providing them with relevant information when they need it most. Customers can also play audio files directly within tickets themselves, or can expand the audio player to full-screen mode to listen while working on other tasks. This integration also extends to Freshdesk's iPhone app and Android app (both available on Google Play), meaning customers can now enjoy a more immersive experience on their mobile devices.
Figure 2. Integration between Freshdesk and Miro
2.2 Benefits of Integration with Freshdesk:
Figure 3. Benefits of Integration between Freshdesk and Miro
2.3 Integration with Miro:
Integration between Miro and Freshdesk allows users watch videos on knowledge base page within Freshdesk. And it will also allow users access other types of content directly from within the software. This gives Freshdesk customers even more ways to serve their customers better by providing them with relevant information when they need it most. Customers can also play audio files directly within tickets themselves, or can expand the audio player to full-screen mode to listen while working on other tasks. This integration also extends to Freshdesk's iPhone app and Android app (both available on Google Play), meaning customers can now enjoy a more immersive experience on their mobile devices.
The process to integrate Freshdesk and Miro may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.
