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Freshdesk + Microsoft Teams Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Microsoft Teams

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Microsoft Teams

Microsoft Teams is a hub for teamwork, productivity, and collaboration. It brings together your chat, meetings, notes, people, and tools into one place. And it's accessible from anywhere, on any device.

Microsoft Teams Integrations
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Best ways to Integrate Freshdesk + Microsoft Teams

  • Freshdesk Microsoft Teams

    Freshdesk + Microsoft Teams

    Add Member in Microsoft Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Microsoft Teams Add Member
  • Freshdesk Microsoft Teams

    Freshdesk + Microsoft Teams

    Send Channel Messages in Microsoft Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Microsoft Teams Send Channel Messages
  • Freshdesk Microsoft Teams

    Freshdesk + Microsoft Teams

    Create Channel to Microsoft Teams from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Microsoft Teams Create Channel
  • Freshdesk Microsoft Teams

    Freshdesk + Microsoft Teams

    Delete user in Microsoft Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Microsoft Teams Delete user
  • Freshdesk Microsoft Teams

    Freshdesk + Microsoft Teams

    Send Chat Message in Microsoft Teams when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Microsoft Teams Send Chat Message
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Microsoft Teams in easier way

It's easy to connect Freshdesk + Microsoft Teams without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Chat

    Trigger every time a new chat is created.

  • New Chat Message

    Trigger every time a new chat message is created.

  • New Meeting

    Trigger every time a new meeting is created.

  • New Message Posted to Channel

    Triggers when a new message is posted to a specific #channel you choose.

  • New Team

    Trigger every time a new team is created.

  • New User

    Trigger every time a new user is added in the group's user list.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Member

    Add new member in a group.

  • Create Channel

    Creates a new channel.

  • Create Chat

    Creates a new chat.

  • Create Meeting

    Create a meeting

  • Delete user

    Delete an user from an Ms Team group.

  • Send Channel Messages

    Post a new message to a channel you choice.

  • Send Chat Message

    Send Chat Message.

How Freshdesk & Microsoft Teams Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Microsoft Teams as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Microsoft Teams.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Microsoft Teams

Freshdesk is a cloud-based customer support software company that provides help desk ticketing systems and enterprise support software. Freshdesk was co-founded in 2010 by Girish Mathrubootham, Naganand Murty, Shan Krishnasamy, and Lakshmi Yerramreddy. The company is based in San Bruno, California.

Microsoft Teams is a unified communications platform that incorporates group chat, persistent workplace chat, video calling, and voice calling to facilitate cplaboration. It is included with Microsoft Office 365.

  • Integration of Freshdesk and Microsoft Teams
  • Integration of Freshdesk and Microsoft Teams provides an easy and seamless way to handle customer support queries. Now users can directly raise a support ticket using Microsoft Teams. This integration also provides an option to attach files or links from Microsoft Teams to the ticket. Moreover, users can also add a task to their To-Do list from the conversation in Office 365. This integration offers the fplowing features:

    Users can create tickets from conversations in Microsoft Teams. Users can attach files from Microsoft Teams to a ticket. Users can add tasks to To-Do lists from a conversation in Microsoft Teams. Users can add emails to a ticket from a conversation in Microsoft Teams. Users can create and schedule meetings from Microsoft Teams.

  • Benefits of Integration of Freshdesk and Microsoft Teams
  • The fplowing are the benefits of integration of Freshdesk and Microsoft Teams:

    Freshdesk will be available in Microsoft Teams’ applications directory. Customers can easily find Freshdesk app in the directory. Once users install it, they can get started with creating a new ticket right away. Along with that, users can access all their existing tickets from Freshdesk along with its conversations.

    Freshdesk will be available in Microsoft Teams’ applications directory. Customers can easily find Freshdesk app in the directory. Once users install it, they can get started with creating a new ticket right away. Along with that, users can access all their existing tickets from Freshdesk along with its conversations. Users can create tickets from conversations in Microsoft Teams. There is no need for them to switch between apps or services to raise tickets. With this integration, users can create tickets from Microsoft Teams without leaving the app or service. Users can create tickets based on the content in their chats and threads. For example, if someone references a file or a website address, users can create tickets based on those references in the same chat or thread.

    Users can relate tickets to conversations in Microsoft Teams. The integration allows users to relate tickets to specific threads or teams inside Office 365. This feature will enable them to associate their ticket with a conversation so they can always reference the most recent updates and discussions related to it. This helps you keep track of all relevant information about your issue or problem, increasing efficiency and productivity. It helps you provide better customer experience because customers have real-time access to the status of their issue or problem throughout its lifecycle. This integration saves time because users don’t have to go back and forth between Office 365 and Freshdesk in order to see updates about an issue or problem they have raised or discuss it further with cpleagues or team members inside Office 365 or outside of Office 365.

    In this article, we discussed the integration of Freshdesk and Microsoft Teams. We also created an outline for an article discussing this topic. In short, integration of Freshdesk and Microsoft Teams provides an easy and seamless way to handle customer support queries. Now users can directly raise a support ticket using Microsoft Teams without leaving the app or service.

    The process to integrate Freshdesk and MeisterTask may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.