Freshdesk + Microsoft Teams Integrations

Freshdesk is a cloud-based customer support software company that provides help desk ticketing systems and enterprise support software. Freshdesk was co-founded in 2010 by Girish Mathrubootham, Naganand Murty, Shan Krishnasamy, and Lakshmi Yerramreddy. The company is based in San Bruno, California.

Microsoft Teams is a unified communications platform that incorporates group chat, persistent workplace chat, video calling, and voice calling to facilitate cplaboration. It is included with Microsoft Office 365.

Integration of Freshdesk and Microsoft Teams provides an easy and seamless way to handle customer support queries. Now users can directly raise a support ticket using Microsoft Teams. This integration also provides an option to attach files or links from Microsoft Teams to the ticket. Moreover, users can also add a task to their To-Do list from the conversation in Office 365. This integration offers the fplowing features:

Users can create tickets from conversations in Microsoft Teams. Users can attach files from Microsoft Teams to a ticket. Users can add tasks to To-Do lists from a conversation in Microsoft Teams. Users can add emails to a ticket from a conversation in Microsoft Teams. Users can create and schedule meetings from Microsoft Teams.

The fplowing are the benefits of integration of Freshdesk and Microsoft Teams:

Freshdesk will be available in Microsoft Teams’ applications directory. Customers can easily find Freshdesk app in the directory. Once users install it, they can get started with creating a new ticket right away. Along with that, users can access all their existing tickets from Freshdesk along with its conversations.

Freshdesk will be available in Microsoft Teams’ applications directory. Customers can easily find Freshdesk app in the directory. Once users install it, they can get started with creating a new ticket right away. Along with that, users can access all their existing tickets from Freshdesk along with its conversations. Users can create tickets from conversations in Microsoft Teams. There is no need for them to switch between apps or services to raise tickets. With this integration, users can create tickets from Microsoft Teams without leaving the app or service. Users can create tickets based on the content in their chats and threads. For example, if someone references a file or a website address, users can create tickets based on those references in the same chat or thread.

Users can relate tickets to conversations in Microsoft Teams. The integration allows users to relate tickets to specific threads or teams inside Office 365. This feature will enable them to associate their ticket with a conversation so they can always reference the most recent updates and discussions related to it. This helps you keep track of all relevant information about your issue or problem, increasing efficiency and productivity. It helps you provide better customer experience because customers have real-time access to the status of their issue or problem throughout its lifecycle. This integration saves time because users don’t have to go back and forth between Office 365 and Freshdesk in order to see updates about an issue or problem they have raised or discuss it further with cpleagues or team members inside Office 365 or outside of Office 365.

In this article, we discussed the integration of Freshdesk and Microsoft Teams. We also created an outline for an article discussing this topic. In short, integration of Freshdesk and Microsoft Teams provides an easy and seamless way to handle customer support queries. Now users can directly raise a support ticket using Microsoft Teams without leaving the app or service.

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