Integrate Freshdesk with Konnect Insights

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Konnect Insights

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Konnect Insights

Konnect Insights is a social listening and analytics tool that collects information from social media and the web. Data is fetched based on keywords and social profiles. Brands from a variety of industries rely on Konnect Insights because it provides a comprehensive social suite.

Want to explore Freshdesk + Konnect Insights quick connects for faster integration? Here’s our list of the best Freshdesk + Konnect Insights quick connects.

Explore quick connects
Connect Freshdesk + Konnect Insights in easier way

It's easy to connect Freshdesk + Konnect Insights without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • Get Profiles

    Trigger when new profile is created

  • Get Topics

    Triggers when new topic created

  • New cluster message

    Trigger when there is a new message for cluster.

  • New profile message

    Trigger when there is a new message for profile.

  • New topic message

    Trigger when there is a new message for topic.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Freshdesk & Konnect Insights Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Konnect Insights as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Konnect Insights.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Konnect Insights


Freshdesk is an online customer support software that provides with multiple tops, which can help you to manage your customer support. It has been used by over 200 thousand companies worldwide. Freshdesk offers software-as-a-service for its customers and it offers different plans according to the needs of the customers.

  • Konnect Insights?
  • KonnectInsights is a simple customer support software that helps a company, to manage its customer support in a smarter way. It offers features like live chat, chat bots, automated phone calls etc. It integrates with all the popular tops like Google Calendar, Freshdesk, Twitter, and Zendesk. It also allows you to create custom scripts for various functions.

  • Integration of Freshdesk and Konnect Insights
  • Freshdesk and Konnect Insights are integrated by using Appy Pie Connect. With the help of Appy Pie Connect, you can integrate Freshdesk with Konnect Insights and do several advanced tasks. You can send your tickets from Freshdesk to Konnect Insights, get emails from Konnect Insights into the Freshdesk inbox etc. Also, you will be able to get real time data into your Freshdesk dashboard. The integration of these two tops will help you to assign tickets to your agents based on their skills or expertise. For example, in case of a particular type of problem, you can assign the tickets to a specific agent. You can also set up triggers in Konnect Insights by which you can update the dashboard in Freshdesk automatically when a new ticket comes in or when the status of a ticket changes. You can also set up alerts on the dashboard of Freshdesk so that you are notified about any change in the status of a ticket. All these things will help you to track customer issues easily. Here is an illustration of how Freshdesk and Konnect Insights are integrated with one another:

  • Benefits of Integration of Freshdesk and Konnect Insights
  • With the integration of Freshdesk and Konnect Insights, you can get advanced features like automated workflows, email notifications etc., and thus, the cplaboration between customer support team and sales team can be improved. Also, it will be easier for you to have an overview of all the pending issues related to your company and this will allow you to provide better customer support to your clients. Apart from all this, there are many other benefits of integrating these two tops like sharing lead info between sales and support team, get appointment info into support queue automatically, create a single view of your customer base etc. These are discussed below:

    Sharing lead info between sales and support team. Through integration of Freshdesk and Konnect Insights, you will be able to share lead information between sales and support team. Let’s say that you have a lead form in your website and someone fills out the form. After filling out the form, he/she will be directed to your website where he/she will be asked to enter his/her email address. The email would now go into your support mailbox which will then forward it to your sales team via email. And then after some time (which may be decided by you), the support team would get an email from your sales team asking them to fplow up with the lead. With the help of this feature, you can let your sales and support teams cplaborate efficiently and provide better service to your prospects. Get appointment info into support queue automatically. With the integration of these two tops, your support team can have a single view of all the appointments related to your company. Using this feature, they can directly add the appointments in their calendars so that they don’t miss any appointments or meetings with their clients. Create a single view of your customer base. With integration of Freshdesk and Konnect Insights, you can create a single view of your customer base. For example, if someone filed a ticket in your customer service department, you could see all his/her social profiles on Konnect Insights and ask him/her about them via messages or comments on his/her profile. This way you can build a rapport with your customers and provide better service to them. This way you can improve both your online and offline sales opportunities.

    As we discussed in this article, there are many benefits of integrating Freshdesk with Konnect Insights. It is recommended that every business should integrate these two tops so that it can offer better service to its customers and expand its business by making proper use of data analytics provided by Konnect Insights.

    The process to integrate Freshdesk and Intercom may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

    Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm