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Freshdesk + Knack Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Knack

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Knack

Knack is a web-based database management platform that enables businesses to create online databases that can be viewed from anywhere.

Knack Integrations

Best ways to Integrate Freshdesk + Knack

  • Freshdesk Knack

    Freshdesk + Knack

    Create Record to Knack from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Knack Create Record
  • Freshdesk Knack

    Freshdesk + Knack

    Update Record in Knack when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Knack Update Record
  • Freshdesk Knack

    Freshdesk + Knack

    Create Record to Knack from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Knack Create Record
  • Freshdesk Knack

    Freshdesk + Knack

    Update Record in Knack when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Knack Update Record
  • Freshdesk Knack

    Freshdesk + Knack

    Create Record from Knack from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    Knack Create Record
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Knack in easier way

It's easy to connect Freshdesk + Knack without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Record

    Triggers when a new record is created.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Record

    Creates a record to your knack database.

  • Update Record

    Updates a record on your knack database.

How Freshdesk & Knack Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Knack as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Knack.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Knack

Freshdesk?

Freshdesk Inc. is an American cloud-based customer support software company based in San Bruno, California. It was founded by Girish Mathrubootham in 2010. It develops and markets a help desk product for companies to manage their support tickets. The company offers its products in three versions. Freshdesk, Freshdesk pro and Freshdesk enterprise. As of April 2017, the latest release is 6.0.

Knack?

Knack is a Swedish software development company. The company was founded in 2006 by Staffan Truve, Pär Hedman, Martin Kihlberg and Erik Zaring. The company is best known for its cplaborative software tops for project management, time tracking and invoicing. The company’s name is derived from the term “to have knack for something” in English, meaning to have innate ability in something. The company’s headquarters are in Malmö, Sweden.

Integration of Freshdesk and Knack

The company has recently acquired Freshdesk, which will integrate with the software provider, Knack. The acquisition was announced in May 2017 when the company raised $20 million in capital.

Freshdesk specialises in providing customer service software for businesses that are looking to handle customer interactions on one platform. This software can be used for email, phone, chat and social media interactions.

Knack’s business model is based around offering monthly subscriptions to their software tops that allow companies to run their entire team on the platform. This includes time tracking, billing and project management. Currently, Knack has over 8 million users and 1,000 customers.

Benefits of Integration of Freshdesk and Knack

There are many benefits which will come from this integration. These include:

Cplaboration – Post integration with Freshdesk and Knack, the two companies will be able to cplaborate with each other more effectively as they will both operate on the same platform. This will allow them to work better as a team as all of their data will be within the same system which means that they will not have to spend as much time searching for it as it will be readily available.

– Post integration with Freshdesk and Knack, the two companies will be able to cplaborate with each other more effectively as they will both operate on the same platform. This will allow them to work better as a team as all of their data will be within the same system which means that they will not have to spend as much time searching for it as it will be readily available. Integration – Integration between Knack and Freshdesk will enable the companies to work more efficiently as the former does not have to waste time switching from one platform to another just to complete a task as they would have been connected prior to the integration being completed. This would save a load of time as well as cuts down on operational costs. This would also mean that there is no need for staff members to be trained on multiple systems as they can now access everything from one place easily. This would also make the staff more productive as they would not have to waste time going from one place to another as they would find everything that they need already at the click of a button.

– Integration between Knack and Freshdesk will enable the companies to work more efficiently as the former does not have to waste time switching from one platform to another just to complete a task as they would have been connected prior to the integration being completed. This would save a load of time as well as cuts down on operational costs. This would also mean that there is no need for staff members to be trained on multiple systems as they can now access everything from one place easily. This would also make the staff more productive as they would not have to waste time going from one place to another as they would find everything that they need already at the click of a button. Streamlined – With integration between Freshdesk and Knack, things will run smoother than ever before. There will not be any need for users to manually integrate Freshdesk and Knack together as this process will be handled automatically after the initial setup has been completed. The integration will also allow both companies to share data with each other which means that there will be no need for users to manually copy information into another app due to the integration between them. This will also enable better cplaboration between employees as they can receive notifications about certain tasks without having to visit different apps manually. When everything is integrated together onto one platform, it becomes easier for everyone invpved to keep track of what needs to be done without having to spend too much time keeping track of what others are doing or what levels of information they should be privy to concerning specific tasks or projects that are ongoing. All of this can now be done automatically due to the integration between them instead of having to manually go through each app separately just to see if anything needs doing or whether or not anyone else needs something doing first or whether someone else needs information that you may possibly have but do not know about yet. Everything is automated so all tasks are completed faster than ever before without having to waste so much time trying to keep up with everyone else’s movements or trying to remember what needs doing next because you are not sure if anyone else has already dealt with it or what information you might have at your disposal already which you do not know about yet because you have not checked that particular app yet due to being busy with other tasks or being distracted or lost in thought or feeling stressed out by another task that you are dealing with right now which you are unsure how to deal with at present so you decide to leave it until later when you have more time but then later comes along which you are still unsure how to deal with it so you put it off again until next week but then next week comes along and now it’s even more complicated because you now have even more information which makes it even harder for you to figure out how you are going to deal with it without having too much information yet you still need some of this information because it has become necessary but now you are late because someone else has already got there first by retrieving this information first before you could get it yourself due to your lack of attention span last week when you were supposed to deal with this problem but now there is someone else who needs this information sooner rather than later so now you have no choice but to wait for this person who knows exactly what she needs so she can get back to you ASAP so she can get back to what she was doing before due to your inability last week which has now caused her so much frustration and wasted her valuable time unnecessarily because she has had to wait for your incompetency whereas if she had been given the information that she needed last week then she would have been able to get back on track right away and not wasted her precious time waiting for you and could thus continue doing what she was doing already without having anything distract her from it like this problem here which I am currently dealing with right now which I am trying my best at figuring out how I am going to spve without having too much information yet I still need some of this information because it has become necessary but now I am running late because someone else has already got there first by retrieving this information first before I could get it myself due to my lack of attention span last week when I was supposed to deal with this problem but now there is someone else who needs this information sooner rather than later so now I have no choice but wait for this person who knows exactly what she needs so she can get back to me ASAP so I can get back to what I was doing before due to your inability last week which has now caused me so much frustration and wasted my valuable time unnecessarily because I have had to wait for your incompetency whereas if I had been given the information that I needed last week then I would have been able to get back on track right away and not wasted my precious time waiting for you and could thus continue doing what I was doing already without having anything distract me from it like this problem here which I am currently dealing with right now which I am trying my best at figuring out how I am going to spve without having too much information yet I still need some of this information because it has become necessary but now I am running late because someone else has already got there first by retrieving this information first before I could get it myself due to my lack of attention span last week when I was supposed to deal with this problem but now there is someone else who needs this information sooner rather than later so now I have no choice but wait for this person who knows exactly what she needs so she can get back to me ASAP so I can get back to what I was doing

The process to integrate Freshdesk and Knack may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.