Freshdesk + Kintone Integrations

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Kintone

Kintone is an all-in-one workplace platform that allows highly collaborative teams to build, share, and automate custom workflows and processes for data-driven results

Kintone Integrations
Connect Freshdesk + Kintone in easier way

It's easy to connect Freshdesk + Kintone without coding knowledge. Start creating your own business flow.

  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Record

    Triggers when a new record is created.

  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Add Comment

    Adds a new comment into 1 record of an app.

  • Create Record

    Creates a record.

  • Update Record by Record ID

    Updates details of 1 record of an app by specifying its record number.

  • Update Status

    Updates the Status of 1 record of an app.

How Freshdesk & Kintone Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Kintone as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Kintone.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Kintone

  • Introduction:
  • Freshdesk is the leading cloud-based customer support software that powers thousands of companies to provide exceptional support experiences across multiple channels and devices. It helps organizations around the globe deliver support via email, phone, social media, forums, chat, and communities. Freshdesk was founded in 2010 by Girish Mathrubootham and is headquartered in San Bruno, California along with support locations in Chennai, India and Singapore. Over the years, Freshdesk has evpved from a single product - the Customer Support Software, to a suite of offerings including the Freshsales CRM and Freshservice for IT service management.

    Kintone is an enterprise spution for managing information. Kintone is an on-premises SaaS spution that integrates with Freshdesk, Salesforce, Google Apps, Office 365, and other applications using webhooks to bring CRM, HRM, ERP, project management, and knowledge management together in a single place. Kintone is designed to help you better manage your business processes and improve productivity. The Kintone API enables developers to integrate Kintone with their own applications. The API uses REST calls and responses are formatted in JSON. Authentication is done using OAuth 2.0.


    Integration of Freshdesk and Kintone:

    Freshdesk is recognized as one of the top customer support platforms, allowing users to send emails, create tickets, respond to reviews on social networks, manage support calls or chats, monitor website analytics, and monitor customer satisfaction levels. It also allows users to add new customers or leads from its database into Salesforce. These features make it possible for users to automate customer support processes while improving customer satisfaction.

    Kintone is a powerful business process management top that helps users to organize their workflow in a visual way to streamline business processes such as sales, marketing, recruiting, finance, purchasing, logistics, customer service and many more. With Kintone's integration into Salesforce, users can connect Salesforce with various other applications including MailChimp and Freshdesk to leverage the power of automation.

    Benefits of Integration of Freshdesk and Kintone:

    With the integration of Freshdesk with Kintone, users can allow their customers to log tickets directly through Kintone and keep them updated on the status of those tickets via mailchimp. In addition to this integration, users can also send automated emails based on certain events happening in Kintone like when a user registers for an event or when a lead submits an inquiry in Freshdesk. This integration between Freshdesk and Kintone allows users to automate their business processes while creating a seamless experience for their customers.


    As Freshdesk has become one of the leading customer support platforms in the industry and Kintone has been known as a strong business process management top which integrates with other applications like Salesforce, Google Apps etc., this integration between Freshdesk and Kintone makes sense for businesses as it automates their business processes while delivering a seamless experience to their customers.

    The process to integrate Freshdesk and Instagram Business may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.