Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
IMAP stands for Internet message access protocol, which is a widely used e-mail retrieval protocol that is supported by millions of mail servers worldwide and is available in Microsoft, Google, and Yahoo! products. Also, take a look at our SMTP service.
It's easy to connect Freshdesk + IMAP by Connect without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when you receive a new email.
Triggers when you add a new mailbox to your account.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Freshdesk offers a customer support system with features like live chat, email, phone support and social media. The system is used to simplify the communication between agents and customers. It also helps companies to track their customers and automate their workflow as well.
IMAP by Connect is a cloud-based software that integrates email accounts with other systems. It helps users to send and receive email on multiple devices. The software also allows users to manage their emails and effectively manage their inboxes. It can synchronize emails across multiple devices using IMAP protocp.
Freshdesk’s integration feature with IMAP helps agents to handle customer issues effectively. Agents can manage their time more effectively, which leads to better customer service. They can also check the status of tickets from different channels like email, chat, phone etc. This also leads to better customer service.
There are many benefits of integrating Freshdesk and IMAP by Connect together. Firstly, it helps to improve customer service by giving agents a single platform to check the status of tickets from all channels. Secondly, it saves time of the agents. Thirdly, it makes ticket management easier. This is because agents can check the status of tickets from different channels without logging into any other system. Lastly, it makes tracking tickets easier. Agents can easily track the status of tickets by just looking at a single window which shows the status of tickets across all channels.
The process to integrate Freshdesk and IMAP by Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.