Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Google Sheets is a free, web-based application that lets you create and edit spreadsheets anywhere you can access the internet. Packed with convenient features like auto-fill, filter views and offline mode, Google Sheets is the perfect partner for your devices.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers once a new spreadsheet is created.
Triggered when a new row is added to the bottom of a spreadsheet.
Trigger when a new row is added or modified in a spreadsheet.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Insert a new row in the specified spreadsheet.
Create a new spreadsheet row or Update an existing row.
Share Google Sheet.
Update a row in a specified spreadsheet.
Freshdesk is an Indian cloud-based customer support software company that provides software as a service (SaaS. to businesses. The company was founded by Girish Mathrubootham in 2011. Freshdesk has offices in Chennai, Singapore, San Francisco, and Seattle.
Google Sheets is a free and web-based spreadsheet offered by Google as part of their Drive office services. It makes it easy to create, edit, cplaborate, share and store your documents online. You can create and format spreadsheets, insert tables and charts, and use formulas to calculate your data. Google Sheets is available on the web and as an app for Android, iOS, and Chrome OS devices.
Integration of Freshdesk and Google Sheets enables users to create and update tasks from Freshdesk ticket dashboard. Freshdesk provides updates about the tickets, comments, tags etc. to Google Sheets through Google Apps Script. It also allows users to create and update tasks from Google Sheets using Scripts.
Benefits of Integration of Freshdesk and Google Sheets:
It improves the efficiency of Freshdesk as the team members don’t need to switch between two tops to view the status of the Tickets/Tasks or create tasks when they need it.
It makes it easier for a user to see what exactly needs to be done in a Ticket/Task and who has done what, as it is displayed in one place. Where previously conversations around a ticket were scattered across different tickets, comments, chat messages, tasks etc., everything gets saved in one place making it easy for everyone within the team to keep track of all work that needs to be done.
No duplicates work is done in this integration because you can create or update tasks from both Google Sheets or Freshdesk Dashboard. For example. If you create tasks from Freshdesk Dashboard then it adds a task in Google Sheets with relevant details like Status, Assigned To User etc. And if you create a task from Google Sheets then you get Task Description, Details etc. in Freshdesk Dashboard. So no matter where you create a task it will get updated in another top automatically. No duplicate work is done here!
In this way, we can say that integration of Freshdesk and Google Sheets helps teams work more efficiently.
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