Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Google Drive is one of the best file sync apps that let you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
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Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers whenever a new file is added to any of the folders.
Triggers whenever a new file is directly added to a specific folder.(but doesn't trigger when a file is added to the subfolders)
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Create a new file from plain text.
Create a new folder.
An existing file is copied to Google Drive from a different service.
Freshdesk is an online customer support software which provides great flexibility in building and managing customer support process. It is easy to use and gives real time reports. On the other hand, Google drive is a cloud storage service provided by Google. This service offers 15GB of free space to every user. Integration of Freshdesk and Google drive offers great benefits to the users as it allows them to store data in cloud storage and access it anywhere and anytime, from any device.
Freshdesk is a cloud-based customer support software which was launched in June, 2010. It helps businesses to manage their customer tickets, create or respond to those tickets with quick replies and automate repetitive tasks. With Freshdesk, users can easily connect with customers via email, social media websites, live chat, phone call, Twitter, Facebook and a web form. It helps in tracking customer contacts across multiple channels and also provides reports.
Google drive is a cloud storage service provided by Google. It offers 15 GB of free space to every user. Users can store data in this service and access it from anywhere and at any time using a device. Google drive has file sharing functionality which enables users to share files with people who have Google accounts. Google drive also has a top called Google Docs which consists of word processor, spreadsheet program and presentation maker. It enables users to work on documents simultaneously and save their changes at the same time. Another useful top offered by Google docs is the ability to make changes to documents and spreadsheets available offline and then sync the changes back when the internet connection is restored.
Integration of Freshdesk with Google drive offers many benefits to its users. The integration seems to be useful for businesses as they can easily store data in Google drive and access it from anywhere and at any time using device. Thus, it helps in saving time for companies as they do not have to deal with huge data manually. Moreover, this integration is beneficial for customers as they can easily contact their business partners through multiple channels with a single click. Additionally, Freshdesk gives many other features like ticket management, quick replies, automation of repetitive tasks, tracking customer contacts across multiple channels, reports etc.
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