Integrate Freshdesk with Google Drive

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Google Drive

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Google Drive

Google Drive is one of the best file sync apps that let you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.

Want to explore Freshdesk + Google Drive quick connects for faster integration? Here’s our list of the best Freshdesk + Google Drive quick connects.

Explore quick connects

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Connect Freshdesk + Google Drive in easier way

It's easy to connect Freshdesk + Google Drive without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New File

    Triggers whenever a new file is added to any of the folders.

  • New File in Folder

    Triggers whenever a new file is directly added to a specific folder.(but doesn't trigger when a file is added to the subfolders)

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create File from Text

    Create a new file from plain text.

  • Create Folder

    Create a new folder.

  • Upload File

    An existing file is copied to Google Drive from a different service.

How Freshdesk & Google Drive Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Google Drive as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Google Drive.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Google Drive

Freshdesk is an online customer support software which provides great flexibility in building and managing customer support process. It is easy to use and gives real time reports. On the other hand, Google drive is a cloud storage service provided by Google. This service offers 15GB of free space to every user. Integration of Freshdesk and Google drive offers great benefits to the users as it allows them to store data in cloud storage and access it anywhere and anytime, from any device.

Freshdesk is a cloud-based customer support software which was launched in June, 2010. It helps businesses to manage their customer tickets, create or respond to those tickets with quick replies and automate repetitive tasks. With Freshdesk, users can easily connect with customers via email, social media websites, live chat, phone call, Twitter, Facebook and a web form. It helps in tracking customer contacts across multiple channels and also provides reports.

Google drive is a cloud storage service provided by Google. It offers 15 GB of free space to every user. Users can store data in this service and access it from anywhere and at any time using a device. Google drive has file sharing functionality which enables users to share files with people who have Google accounts. Google drive also has a top called Google Docs which consists of word processor, spreadsheet program and presentation maker. It enables users to work on documents simultaneously and save their changes at the same time. Another useful top offered by Google docs is the ability to make changes to documents and spreadsheets available offline and then sync the changes back when the internet connection is restored.

Integration of Freshdesk with Google drive offers many benefits to its users. The integration seems to be useful for businesses as they can easily store data in Google drive and access it from anywhere and at any time using device. Thus, it helps in saving time for companies as they do not have to deal with huge data manually. Moreover, this integration is beneficial for customers as they can easily contact their business partners through multiple channels with a single click. Additionally, Freshdesk gives many other features like ticket management, quick replies, automation of repetitive tasks, tracking customer contacts across multiple channels, reports etc.

The process to integrate Freshdesk and GoToWebinar may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm