Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Google Calendar is the time management and scheduling tool created by Google. It allows you to make appointments, organize your daily tasks, and more.Google Calendar Integrations
Freshdesk + Google CalendarCreate Detailed Event to Google Calendar from New Contact in Freshdesk Read More...
Freshdesk + Google CalendarQuick Add Event in Google Calendar when New Contact is created in Freshdesk Read More...
Freshdesk + Google CalendarUpdate Event in Google Calendar when New Contact is created in Freshdesk Read More...
Freshdesk + Google CalendarCreate Detailed Event to Google Calendar from New Ticket in Freshdesk Read More...
Freshdesk + Google CalendarQuick Add Event in Google Calendar when New Ticket is created in Freshdesk Read More...
It's easy to connect Freshdesk + Google Calendar without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers a specified time before an event starts.
Triggers when an event is created.
Triggers every time an event matching a search is created.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Add a new event on Google Calendar, defining each field.
Create an event from incoming text sections. Google screens the text content for date, time, and description details.
Update an event. Updates only the fields that are filled.
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Let’s start with an introduction about Freshdesk:
Freshdesk is a customer service software that is used to manage support tickets for companies, organizations and individuals. It was founded in 2011 as part of a Y-Combinator incubator program. It comes with features like ticket management, real-time communication, mobile apps, self-service features, analytics dashboard and more.
Google Calendar is an online calendar application by Google. It is using for scheduling events and appointments. It also has additional features like Google maps integration, Google hangouts integration and more other features. It is available as a website and apps for Android and iOS phones.
Integration of Freshdesk and Google Calendar:
Integration of Freshdesk and Google Calendar is very simple. To integrate Freshdesk with Google Calendar you need to do the fplowing steps:
Step 1. Log into your Google Calendar account on your browser or mobile app.
Step 2. Click on the Settings option on the top right corner of the page. A drop down menu will appear showing various settings options like ‘General’, ‘Sharing’, ‘Mobile’ etc. Click on the ‘Add another calendar option’ which will show all the calendars which are already added in your account. You need to click on the ‘Add calendar’ button on the bottom right corner of the page. Now you need to search for “Freshdesk” in the search box provided at the top of the page and click on the add button next to it.
Step 3. Now you need to login to your Freshdesk account using your credentials. On successful login, you need to select all the time zones where you want to see tickets created in Freshdesk. After saving your changes, you can see the calendar now shows all the activities from Freshdesk.
Benefits of Integration of Freshdesk and Google Calendar:
It makes it easy for users to schedule meetings with clients while viewing their support tickets. The users can see new tickets from Freshdesk in their calendars and they will get notified when there is a new email in their inboxes about a new ticket. They can view all the new tickets from a particular client in one place without having to log into different tops every time they want to know about something related to a client.
In this article, we learned how to integrate Freshdesk with Google Calendar so that we can see all our support tickets in our calendars and get notifications when there is a new activity about them.
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