Integrate Freshdesk with Gmail

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Gmail

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Gmail

Gmail is the free, web-based email service from Google. Gmail's mail storage, search, and conversation features save you time and keep your messages secure.

Want to explore Freshdesk + Gmail quick connects for faster integration? Here’s our list of the best Freshdesk + Gmail quick connects.

Explore quick connects

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Connect Freshdesk + Gmail in easier way

It's easy to connect Freshdesk + Gmail without coding knowledge. Start creating your own business flow.

  • Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Attachment

    Triggers whenever a new attachment is received (trigger is initiated once per attachment).

  • New Email

    Triggers when a new e-mail appears in the specified mailbox.

  • New Email Matching Search

    Triggers when you receive a new email that matches a search string you provide.

  • New Labeled Email

    Triggers when you receive a new email in a label.

  • New Starred Email

    Triggers everytime you receive a new email and Starmark it within two days.

  • New Thread

    Triggers every time a new thread starts.

  • Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Draft

    Draft a new email message(but don't send).

  • Create Label

    Creates a new label.

  • Send Email

    Draft a new email message & send it.

How Freshdesk & Gmail Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Gmail as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Gmail.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Gmail


Freshdesk is a cloud-based customer service software that provides excellent support for your customers. The interface of the software is designed to make it easy for you to manage all your customers’ communications, including emails, phone calls, tweets, Facebook messages etc., in one place. With the help of Freshdesk, you can receive and respond to incoming queries, or track all your customers’ requests. The interface of this software allows you to manage customer relationships by fplowing up with customers after initial contact. Freshdesk also provides you with detailed reports so that you can analyze customer problems and improve customer service quality.


Gmail is an email service provided by Google. Gmail is available for free and does not require any paid subscription. It allows users to receive, send and manage their emails efficiently. It also provides users with quick access to their emails from any device that has Internet connection. Gmail has many features that allow you to create filters and labels. This makes it easier for you to organize your inbox and find specific emails quickly. The features of Gmail allow you to access your emails even if you are offline. You can also share attachments with other people easily. Gmail has introduced “undo send” feature recently. This allows you to take back an email you have sent if you regret sending it.

Integration of Freshdesk and Gmail

Freshdesk can be integrated with Gmail. All your customers’ emails can be managed through the Freshdesk interface. You will be able to access all incoming emails in Freshdesk and track all your customers’ requests easily. The interface of Freshdesk allows you to manage customer relationships by fplowing up with customers after initial contact. In addition to this, you will be able to track all the progress made as well as details about each customer request as they are being handled by using the dashboard of Freshdesk. You can easily create different workflows for different types of requests and assign them to different team members as well as track who is working on which request.

Benefits of Integration of Freshdesk and Gmail

The integration of Freshdesk and Gmail is beneficial for several reasons. Firstly, you will be able to manage all incoming emails in a single place. This will reduce the time taken by your team members to look for new emails in their Inbox. As a result, they will be able to respond to customer requests more quickly. Secondly, Freshdesk enables you to track the progress made by team members on different requests. You will be able to check whether a particular request has been completed or not by checking the progress report in the dashboard of Freshdesk. Thirdly, the integration of Freshdesk and Gmail will help you keep a track of all customer requests at one place so that you do not miss out on any important request. Finally, with the help of integration between Freshdesk and Gmail, you can use various features such as auto-reply, fplow-up reminders etc., that are available in Freshdesk as well as Gmail, to enhance the quality of customer service offered by your organization.

The process to integrate Freshdesk and Gmail may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.

Page reviewed by: Abhinav Girdhar  | Last Updated on November 09,2022 06:11 pm