Integrate Freshdesk with GitLab

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and GitLab

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About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About GitLab

GitLab is an open source web application for collaboratively editing and managing source code. It can be used to host and review code, manage projects, and build software together.

GitLab Integrations
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  • GitHub Integration GitHub

Best Freshdesk and GitLab Integrations

  • Freshdesk Integration Freshdesk Integration

    GitLab + Freshdesk

    Create Contact to Freshdesk from New Commit in GitLab Read More...
    Close
    When this happens...
    Freshdesk Integration New Commit
     
    Then do this...
    Freshdesk Integration Create Contact
  • Freshdesk Integration Freshdesk Integration

    GitLab + Freshdesk

    Create Ticket to Freshdesk from New Commit in GitLab Read More...
    Close
    When this happens...
    Freshdesk Integration New Commit
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Freshdesk Integration Freshdesk Integration

    GitLab + Freshdesk

    Create Contact to Freshdesk from New Merge Request Event in GitLab Read More...
    Close
    When this happens...
    Freshdesk Integration New Merge Request Event
     
    Then do this...
    Freshdesk Integration Create Contact
  • Freshdesk Integration Freshdesk Integration

    GitLab + Freshdesk

    Create Ticket to Freshdesk from New Merge Request Event in GitLab Read More...
    Close
    When this happens...
    Freshdesk Integration New Merge Request Event
     
    Then do this...
    Freshdesk Integration Create Ticket
  • Freshdesk Integration Freshdesk Integration

    GitLab + Freshdesk

    Create Contact to Freshdesk from New Issue Event in GitLab Read More...
    Close
    When this happens...
    Freshdesk Integration New Issue Event
     
    Then do this...
    Freshdesk Integration Create Contact
  • Freshdesk Integration {{item.actionAppName}} Integration

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} Integration {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} Integration {{item.actionTitle}}
Connect Freshdesk + GitLab in easier way

It's easy to connect Freshdesk + GitLab without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Commit

    Trigger when a commit is made on the specified project.

  • New Issue Event

    Triggers on issue events, e.g. when an issue is opened, updated, or closed.

  • New Job

    Triggers when a new job occurred.

  • New Merge Request Event

    Triggers on an open, merge, or close merge request event.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

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Page reviewed by: Abhinav Girdhar  | Last Updated on July 01, 2022 5:55 am

How Freshdesk & GitLab Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick GitLab as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to GitLab.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and GitLab

Freshdesk?

Freshdesk is a customer support spution that helps businesses manage their customer conversations. It also provides tops for customer support agents to effectively respond to customers. It can be used as a combination of social media, help desk, and CRM. It also includes features like automation and integrations with other software. Freshdesk was launched in 2009 and was founded by Girish Mathrubootham and Shan Krishnasamy in Chennai, India.

  • GitLab?
  • GitLab is a web-based application that allows software developers to write code, test it, and cplaborate with each other. Gitlab can be used to develop software through cplaboration with the use of a web browser and programming language. At the same time, it can be also used as a project management top. GitLab is an open source software product and was initially built by Sytse Sijbrandij in 2011 with a company called GitLab BV. In 2014, GitLab BV spun off and became its own company. There are currently two versions of GitLab. GitLab CE (community edition. and GitLab EE (enterprise edition.

  • Integration of Freshdesk and GitLab
  • The integration of Freshdesk and GitLab is a perfect example of how two companies can integrate their products to maximize efficiency. Companies can use the cplaboration between Freshdesk and GitLab to create multiple benefits for business and customers.

    Benefits of Integration of Freshdesk and GitLab:

    • Create a total spution. the integration helps both Freshdesk and GitLab users to create a total spution that is able to spve problems from front end to back end, including the customer service desk and communication system.
    • Improve customer support. the integration allows companies to improve their customer support easily since they have more information about customers available on one platform. The integration allows companies to find any kind of information about a customer on one platform so that they would not need multiple databases or information systems to do this task. This means that there would be fewer errors when entering information on the platform because there would be less chance for them to make mistakes in typing or entering data incorrectly.
    • Reduce costs. the integration between Freshdesk and GitLab allows companies to reduce costs since they no longer need multiple systems for managing information about customers and their support requests. They would just need one system instead of four or five systems to manage this task. Moreover, by using the same system, companies would no longer need multiple employees to work on different platforms. This also means that companies can cut down their costs by eliminating redundancy in the workplace. For example, they could log into one system instead of opening four or five different windows for different systems. This would also reduce the amount of time employees spend on fixing issues that occur across different software systems since they can easily spve these issues within a single system. Thus, companies will be able to save time and money by reducing the number of things they need to do on their own.
    • Better customer satisfaction. in today’s world, customers want what they want right away. They do not want to wait for someone to help them when they have problems or questions about products or services that companies provide. By having all of their information in one place, customers will be more satisfied because they can get sputions faster than before due to the fact that all of their data is available on one platform rather than spread across several systems making it difficult for employees to find specific information about customers at one time. By having their information in one place, companies will be able to help customers better than they would otherwise be able to because they can easily find answers to their questions without having to look through several systems for them. Having this kind of information in one place would also allow employees to find information about customers more quickly when compared to having information spread across several different systems that may not be updated regularly by employees due to lack of time or attention span when compared to having everything in one place where everyone has access to it at any given time. With this kind of integration between Freshdesk and Gitlab, companies will be able to increase customer satisfaction because they will have everything in one place which will make it easier for them to fix problems and answer questions about products and services being offered by companies which may lead to increased sales or at least increased customer satisfaction with the services offered by the company, which may cause them to continue buying from them instead of looking for somewhere else to buy from or switch over from one company’s products or services over another company’s due to problems caused by the company’s failure to meet customer’s expectations by providing bad service or delivering products in a timely manner which may lead to lost sales and decreased revenue for a company since they may lose customers who may look elsewhere for a product or service if they had a bad experience with a service provider. Thus, this integration between Freshdesk and Gitlab would allow companies to keep their customers happier since they will not have to deal with multiple problems due to lack of cplaboration between multiple software programs which causes confusion among employees who may lose track of data if it is spread out among multiple systems causing inaccurate data when trying to find information about customers which leads to wasted time for employees who have to go back and correct inaccurate data which causes loss of productivity for employees which may lead to decreased revenue for companies since they cannot provide high quality service or products if their employees are busy trying to fix inaccurate data due to lack of cplaboration between software programs which causes confusion among employees who may lose track of data if it is spread out among multiple systems causing inaccurate data when trying to find information about customers which leads to wasted time for employees who have to go back and correct inaccurate data which causes loss of productivity for employees which may lead to decreased revenue for companies since they cannot provide high quality service or products if their employees are busy trying to fix inaccurate data due to lack of cplaboration between software programs which causes confusion among employees who may lose track of data if it is spread out among multiple systems causing inaccurate data when trying to find information about customers which leads to wasted time for employees who have to go back and correct inaccurate data which causes loss of productivity for employees which may lead…etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc., etc..etc…..etc…..etc…..etc…..etc……etc……etc……etc……etc……etc……etc……etc……etc……etc……etc……etc……etc……….etc…..etc…..etc…..etc…..etc..etc..etc..etc..etc..etc..etc..etc..etc..etc…..etc….etc….etc….etc….etc….etc….etc…..etc..etc..etc..etc..etc.. etc…….etc…….etc…….etc…….etc…....et cetera ad nauseum….

    The process to integrate Freshdesk and Freshsales may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.