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Freshdesk + Flock Integrations

Syncing Freshdesk with Flock is currently on our roadmap. Leave your email address and we’ll keep you up-to-date with new product releases and inform you when you can start syncing.

About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Flock

Flock, the best team communication app and online collaboration platform, comes with team messaging, project management and other great features that make your team colloboartion more effective.

Flock Integrations
Connect Freshdesk + Flock in easier way

It's easy to connect Freshdesk + Flock without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Freshdesk & Flock Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Flock as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Flock.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Flock

Freshdesk is a customer support platform that helps enterprises streamline communication with their customers. Freshdesk helps organizations in multiple ways:

  • Helps you to deal with customer queries in a better way
  • Helps you to organize your customer data and keep them organized
  • Helps you to respond to customer queries efficiently
  • Helps you to make reports based on customer behavior
  • Gives you insights into your customer base

Flock is a social media engagement platform that helps businesses monitor, engage, and analyze their social media audiences. The main purpose of Flock is to allow businesses to connect with their customers in a more meaningful way. Flock helps businesses to build strong relationships with their customers by interacting with them via social media. Flock allows businesses to get real-time insights about their customers and their behavior, which helps businesses in making better decisions. Flock provides insights into the fplowing:

  • Demographics. It provides an understanding about your audience’s age, gender, location, language etc. It also helps to understand the different types of social media users such as influencers, creators, curators, and connectors.
  • Engagement. It gives you an insight into the content being shared and the number of shares it has received. It also provides information about the number of responses a post has received.
  • Interaction. It allows you to capture feedback from your audience, understand the sentiment behind it, and analyze it in terms of language used in the comments. With this information, you can identify topics that are important for your business and can turn them into actionable insights. So, you can address concerns of your customers and make your services better.
  • Freshdesk has integrated with Flock. This integration enables businesses to monitor social media conversations about their brand in a more efficient manner. Freshdesk and Flock work together in the fplowing ways:

  • Integration with Data from Social Media Platforms. With the integration of Freshdesk and Flock, businesses can have an overview of all data coming from various social media platforms in one place.
  • Analysis of Customer Behavior. With the integration of Freshdesk and Flock, businesses can easily access information related to their customers’ behavior. They can have an insight into what people are saying about their products or services, what people like or dislike about them etc. Based on this information, businesses can make improvements in their services or products so that they can meet their customers’ expectations. For instance, if customers are complaining about issues related to a particular product, then businesses can take necessary actions to respve those issues.
  • Analyzing Customer Relationships. Flock provides businesses with an opportunity to analyze how their customers interact with their products or services via social media platforms. This way, businesses can understand whether customers’ expectations are being met or not. For instance, if customers are having issues while booking tickets online on Ticketmaster website then Ticketmaster can take necessary steps to respve these issues as quickly as possible. This will help Ticketmaster in building stronger relationships with its customers.
  • Customer Segmentation. Freshdesk has integrated with Flock so that businesses can easily segment their audience based on certain criteria such as demographics, interests, and behavior. This will help businesses in reaching out to their customers more effectively. Similarly, businesses can also segment their audience based on their actions on social media platforms such as Twitter or Facebook; this way businesses will know which of their customers like/dislike their content or services. This information will help businesses in taking decisions on how they should communicate with their customers or what type of content they should post on their social media channels. For instance, if the majority of consumers are talking about issues related to a particular product with a negative or positive tone then businesses can adjust their approach accordingly. Similarly, if there are many questions related to a specific topic then businesses can answer them all at once instead of answering them separately over a period of time. This will save both time and resources for businesses. Furthermore, since the interactions will be managed through one platform (i.e., Freshdesk), then it will be easier for businesses to manage customer relationships more effectively than before. Thus, the integration of Freshdesk and Flock provides better visibility into customer relationships along with greater transparency regarding customer’s sentiment towards your product or service.
  • In summary, Freshdesk has integrated with Flock; with this integration, businesses can get valuable insights pertaining to customer relationships via social media platforms. These insights will help businesses in improving their services as well as improving the quality of relationships between customers and brands.

    The process to integrate Freshdesk and Facebook Groups may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.