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Freshdesk + Email By Connect Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Email By Connect

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

Best ways to Integrate Freshdesk + Email By Connect

  • Freshdesk Slack

    Freshdesk + Slack

    Get Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Slack Send Channel Message
    If you're looking for a way to get the most out of your Slack, try this Freshdesk - Slack integration. Once active, we will watch your ticket view inside your Freshdesk account for new tickets. When a new ticket is found, Appy Pie Connect will copy the ticket data and automatically post it on Slack. With our automation platform, you can set-up this Connect within minutes, all without writing even a single line of code.
    How this Freshdesk - Slack integration Works
    • A new ticket is created in Freshdesk
    • Appy Pie Connect copies the ticket data and sends as a message to the selected Slack channel
    What You Need
    • A Freshdesk account
    • A Slack account
  • Freshdesk Asana

    Freshdesk + Asana

    Create Asana tasks for new Freshdesk tickets Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Asana Create Task
    Set up this Asana – Freshdesk integration and we will help you add efficiency to your business. This Asana-Freshdesk integration, once active, will create a new task in Asana for every ticket you receive on Freshdesk. You don’t need coding or programming skills, just follow our simple instructions and set-up this integration in minutes.
    How It Works
    • A new ticket is created on Freshdesk
    • Appy Pie Connect automatically creates a task for it in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Freshdesk Asana

    Freshdesk + Asana

    Create tasks on Asana for updated Freshdesk tickets Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    Asana Create Task
    If you want to automatically transfer your Freshdesk tickets to Asana, this integration is perfect for you. After setting this integration up, Appy Pie Connect will automatically create a new Asana task for each ticket on Freshdesk that gets updated. This integration helps your team handle your support desk tickets more productively.
    How this this Freshdesk-Asana integration Works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates a new task in Asana
    What You Need
    • A Freshdesk account
    • An Asana account
  • Freshdesk Trello

    Freshdesk + Trello

    Create a Trello Card for every new Freshdesk tickets Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Trello Create Card
    Use this integration and turn your Freshdesk tickets into Trello cards. Set this integration up, and whenever a new ticket is updated on Freshdesk, Appy Pie Connect will automatically create a new Trello card, keeping both your teams aware and responsive to customer queries. This integration will surely improve your customer service quality.
    How this integration Works
    • A ticket is added in Freshdesk
    • Appy Pie Connect automatically creates a new Trello card
    What You Need
    • A Freshdesk account
    • A Trello account
  • Freshdesk GitHub

    Freshdesk + GitHub

    Create GitHub issues when Freshdesk tickets are updated Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    GitHub Create Issue
    When a customer reaches out to your company with a question or a problem, they expect a timely response. Set up this Freshdesk - GitHub integration and a new issue will automatically be created in your GitHub for every new ticket you receive in Freshdesk. After setting this integration up, whenever a ticket is updated on Freshdesk, Appy Pie Connect will create a new issue in GitHub, making your customer service more efficient.
    How this Freshdesk - GitHub integration works
    • A ticket is updated on Freshdesk
    • Appy Pie Connect automatically creates an issue in GitHub
    What You Need
    • A Freshdesk account
    • A GitHub account
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Email By Connect in easier way

It's easy to connect Freshdesk + Email By Connect without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

How Freshdesk & Email By Connect Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Email By Connect as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Email By Connect.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Email By Connect

In this section, I describe the features of Freshdesk and Email By Connect and explain why I choose the topic. Also, in this section, I will provide an introduction to my readers and explain why they must pay attention to this article.

Freshdesk?

Freshdesk is a customer support platform which primarily focuses on providing better customer service. It simplifies the process of managing multiple support channels such as live chat, phone calls or emails. It offers different features like for instance, it allows the admin to create custom workflows to automate the process of handling tickets. It also provides alerts when high priority tickets enter the queue. Moreover, Freshdesk has a mobile app so that users can manage tickets while they are on the go. It integrates with Google Apps and offers a unique feature called Agent Greetings. This feature allows agents to greet customers by name when they answer their call.

Email By Connect?

Email By Connect is a marketing automation top that allows marketers to send marketing emails that are personalised and targeted. It works with Gmail and Outlook to help companies build relationships with customers by sending marketing emails across different marketing channels such as bulk emailing, drip campaigns, email fplow-ups and many more. The marketing team can attach contacts from their CRM most especially Freshdesk. The platform is easy to use and offers real time analytics about how the campaign is doing, helping marketers to improve their performance.

In this section, I will discuss about the integration of Freshdesk and Email By Connect. Also, in this section, I will provide details about how Email By Connect helps with Freshdesk’s features.

Integration of Freshdesk and Email By Connect

Integration of Freshdesk and Email By Connect will help Freshdesk’s customers who have multiple channels to manage their customers better by using Email By Connect’s automation features. For example, if a customer makes an enquiry via email, then this information is automatically sent to Freshdesk database which will be later used by the customer service team to respve the issue more efficiently. This integration will be beneficial to both Freshdesk and Email By Connect since it will help them improve the ways they handle their customers’ queries.

Benefits of Integration of Freshdesk and Email By Connect

One benefit of integration of Freshdesk and Email By Connect is that it will make it easier for marketers to send out promotional emails based on data cplected from Freshdesk’s database. For example, if a user submits his/her information through Freshdesk’s system, then this information can be used by Email By Connect’s platform to send him/her highly personalised emails based on his/her history with the company. Another benefit of integration of Freshdesk and Email By Connect is that it allows marketers to analyse customer behaviour patterns based on data stored in freshdesk’s database. For example, if a client submits a ticket regarding an issue about the product he/she purchased, then this information can be used by Email By Connect to send him/her more relevant emails encouraging him/her to purchase more products from the company.

The process to integrate Freshdesk and Email By Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.