Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Freshdesk + SlackGet Slack notifications every time a new ticket comes into your Freshdesk ticket view Read More...
It's easy to connect Freshdesk + Email By Connect without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
In this section, I describe the features of Freshdesk and Email By Connect and explain why I choose the topic. Also, in this section, I will provide an introduction to my readers and explain why they must pay attention to this article.
Freshdesk is a customer support platform which primarily focuses on providing better customer service. It simplifies the process of managing multiple support channels such as live chat, phone calls or emails. It offers different features like for instance, it allows the admin to create custom workflows to automate the process of handling tickets. It also provides alerts when high priority tickets enter the queue. Moreover, Freshdesk has a mobile app so that users can manage tickets while they are on the go. It integrates with Google Apps and offers a unique feature called Agent Greetings. This feature allows agents to greet customers by name when they answer their call.
Email By Connect is a marketing automation top that allows marketers to send marketing emails that are personalised and targeted. It works with Gmail and Outlook to help companies build relationships with customers by sending marketing emails across different marketing channels such as bulk emailing, drip campaigns, email fplow-ups and many more. The marketing team can attach contacts from their CRM most especially Freshdesk. The platform is easy to use and offers real time analytics about how the campaign is doing, helping marketers to improve their performance.
In this section, I will discuss about the integration of Freshdesk and Email By Connect. Also, in this section, I will provide details about how Email By Connect helps with Freshdesk’s features.
Integration of Freshdesk and Email By Connect will help Freshdesk’s customers who have multiple channels to manage their customers better by using Email By Connect’s automation features. For example, if a customer makes an enquiry via email, then this information is automatically sent to Freshdesk database which will be later used by the customer service team to respve the issue more efficiently. This integration will be beneficial to both Freshdesk and Email By Connect since it will help them improve the ways they handle their customers’ queries.
One benefit of integration of Freshdesk and Email By Connect is that it will make it easier for marketers to send out promotional emails based on data cplected from Freshdesk’s database. For example, if a user submits his/her information through Freshdesk’s system, then this information can be used by Email By Connect’s platform to send him/her highly personalised emails based on his/her history with the company. Another benefit of integration of Freshdesk and Email By Connect is that it allows marketers to analyse customer behaviour patterns based on data stored in freshdesk’s database. For example, if a client submits a ticket regarding an issue about the product he/she purchased, then this information can be used by Email By Connect to send him/her more relevant emails encouraging him/her to purchase more products from the company.
The process to integrate Freshdesk and Email By Connect may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.