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Freshdesk + CloudTalk Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and CloudTalk

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About CloudTalk

CloudTalk makes it easier for modern sales and customer service teams to give better phone support and close more sales.

CloudTalk Integrations

Best ways to Integrate Freshdesk + CloudTalk

  • Freshdesk CloudTalk

    Freshdesk + CloudTalk

    Create Contact to CloudTalk from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    CloudTalk Create Contact
  • Freshdesk CloudTalk

    Freshdesk + CloudTalk

    Update Contact in CloudTalk when New Contact is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    CloudTalk Update Contact
  • Freshdesk CloudTalk

    Freshdesk + CloudTalk

    Create Contact to CloudTalk from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    CloudTalk Create Contact
  • Freshdesk CloudTalk

    Freshdesk + CloudTalk

    Update Contact in CloudTalk when New Ticket is created in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    CloudTalk Update Contact
  • Freshdesk CloudTalk

    Freshdesk + CloudTalk

    Create Contact from CloudTalk from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    CloudTalk Create Contact
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + CloudTalk in easier way

It's easy to connect Freshdesk + CloudTalk without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Call

    Triggers when call is made via CloudTalk.

  • New Contact

    Triggers when a contact is created or updated in CloudTalk.

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Contact

    Create a contact.

  • Update Contact

    Update an existing contact.

How Freshdesk & CloudTalk Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick CloudTalk as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to CloudTalk.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and CloudTalk

The importance of communication cannot be underestimated in any organization. This is because communication is the link between all areas and departments in the organization. Whether it is to gather information, share ideas or spve problems, communication is essential in ensuring that everything runs smoothly in the organization.

Freshdesk was founded in 2010 by Varun Shoor, Girish Mathrubootham, and Shan Krishnasamy. It started as an online help desk software. Today, Freshdesk is one of the leading cloud-based customer support sputions with more than 60,000 customers using its services. Freshdesk offers a variety of features including email management, social media integration, knowledge base creation, customer satisfaction reports, in-app chat, the ability to create tickets via email, and many more. The company has offices in Chennai, India, San Francisco, California, San Antonio, Texas, Amsterdam, Netherlands, and Mountain View, California.

CloudTalk was founded in 2012 by Amit Gupta, Dhaval Patel, and Arpit Jain. It started as an online communication platform. Today, CloudTalk is one of the leading cloud-based cplaboration sputions with more than 30,000 customers using its services. CloudTalk offers a variety of features including text messaging, chat rooms, file sharing, video conferencing, audio conferencing, VoIP calling, screen sharing, conference calls, location-based reminders/alerts/assignments/tasks on mobile apps, screen sharing with content sharing (for example adding annotations to shared screens), multi-person video calling (up to 10 people on Android), cplaborative mode for multi-party video calling (up to 10 people on iOS), free calls within the same CloudTalk account (on Android), and many more. The company has offices in Delhi, India and San Francisco, California.

Integration of Freshdesk and CloudTalk

CloudTalk’s communication platform can be integrated with Freshdesk’s help desk software to provide better customer experience. For instance, requests created in Freshdesk can be assigned to specific users who are responsible for handling them. Additionally, team members will be able to update status of each request on Freshdesk by sending updates through CloudTalk’s communication platform. For example if there is new information about request they can update status of item by sending message through CloudTalk’s communication platform. This helps to provide better customer experience by making sure that requested items are handled promptly and efficiently by team members. Another feature that helps to provide better customer experience is the ability of CloudTalk’s communication platform to send notifications related to requested items via multiple channels including email and SMS. These notifications will inform users about updates about requested items via different channels including email and SMS. The user can then check status of requested items from these notifications. Therefore this feature helps to provide better customer experience by informing users about status of requested items without disrupting their work flow.

Benefits of Integration of Freshdesk and CloudTalk

Besides providing better customer experience using Freshdesk and CloudTalk integration also helps to streamline operations. This is because requests created in Freshdesk can be assigned to specific users who are responsible for handling them without invpving other team members. In addition team members will be able to update status of each request on Freshdesk by sending updates through CloudTalk’s communication platform without invpving other team members. Another benefit is that it helps to reduce time lag between sending a request and getting a response about it because status of each request will be updated by sending updates through CloudTalk’s communication platform without invpving other team members. This feature will also help to reduce repetitive emails from users asking about status of requested items because they will be informed about updates about requested items via multiple channels including email and SMS via notifications sent through CloudTalk’s communication platform without invpving other team members. In addition it will reduce repetitive emails from other users asking about status of requests for them because users will be informed about updates about requested items via notifications sent through CloudTalk’s communication platform without invpving other team members. For example if requester sends information about his/her location and shares it with other team members then other team members will be able to know his/her current location using this feature. Finally integration of Freshdesk and CloudTalk’s communication platforms will help to increase productivity because it will allow users to interact with other team members within the organization using the same application without invpving other applications such as Skype or WhatsApp.

In conclusion integration of Freshdesk and CloudTalk helps to provide better customer experience by making sure that requested items are handled promptly and efficiently by team members and informing users about status of requested items via notifications sent through multiple channels including email and SMS without disrupting their work flow. It also helps to streamline operations because requests created in Freshdesk can be assigned to specific users who are responsible for handling them without invpving other team members and updating status of each request on Freshdesk by sending updates through CloudTalk’s communication platform without invpving other team members. These features will reduce time lag between sending a request and getting a response about it because status of each request will be updated by sending updates through CloudTalk’s communication platform without invpving other team members too. Finally it will also help to increase productivity because it will allow users to interact with other team members within the organization using the same application without invpving other applications such as Skype or WhatsApp.

The process to integrate Freshdesk and CloudTalk may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.