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Freshdesk + Cloud Firestore Integrations

Appy Pie Connect allows you to automate multiple workflows between Freshdesk and Cloud Firestore

  • No code
  • No Credit Card
  • Lightning Fast Setup
About Freshdesk

Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.

About Cloud Firestore

Cloud Firestore is a cloud-hosted, NoSQL database that your iOS, Android, and web apps can access directly via native SDKs.

Cloud Firestore Integrations
Cloud Firestore Alternatives

Looking for the Cloud Firestore Alternatives? Here is the list of top Cloud Firestore Alternatives

  • Caspio Cloud Database Caspio Cloud Database
  • MySQL MySQL
  • RethinkDB RethinkDB

Best ways to Integrate Freshdesk + Cloud Firestore

  • Freshdesk Cloud Firestore

    Freshdesk + Cloud Firestore

    Create Cloud Firestore Document to Cloud Firestore from New Contact in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Contact
     
    Then do this...
    Cloud Firestore Create Cloud Firestore Document
  • Freshdesk Cloud Firestore

    Freshdesk + Cloud Firestore

    Create Cloud Firestore Document to Cloud Firestore from New Ticket in Freshdesk Read More...
    Close
    When this happens...
    Freshdesk New Ticket
     
    Then do this...
    Cloud Firestore Create Cloud Firestore Document
  • Freshdesk Cloud Firestore

    Freshdesk + Cloud Firestore

    Create Cloud Firestore Document from Cloud Firestore from Update Ticket to Freshdesk Read More...
    Close
    When this happens...
    Freshdesk Update Ticket
     
    Then do this...
    Cloud Firestore Create Cloud Firestore Document
  • Freshdesk Freshdesk

    Cloud Firestore + Freshdesk

    Create Contact to Freshdesk from New Document Within a Firestore Collection in Cloud Firestore Read More...
    Close
    When this happens...
    Freshdesk New Document Within a Firestore Collection
     
    Then do this...
    Freshdesk Create Contact
  • Freshdesk Freshdesk

    Cloud Firestore + Freshdesk

    Create Ticket to Freshdesk from New Document Within a Firestore Collection in Cloud Firestore Read More...
    Close
    When this happens...
    Freshdesk New Document Within a Firestore Collection
     
    Then do this...
    Freshdesk Create Ticket
  • Freshdesk {{item.actionAppName}}

    Freshdesk + {{item.actionAppName}}

    {{item.message}} Read More...
    Close
    When this happens...
    {{item.triggerAppName}} {{item.triggerTitle}}
     
    Then do this...
    {{item.actionAppName}} {{item.actionTitle}}
Connect Freshdesk + Cloud Firestore in easier way

It's easy to connect Freshdesk + Cloud Firestore without coding knowledge. Start creating your own business flow.

    Triggers
  • New Contact

    Triggers when a new customer is created.

  • New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

  • Update Ticket

    Triggers when a Ticket is updated.

  • New Document Within a Firestore Collection

    New Document Within a Firestore Collection

    Actions
  • Create Contact

    Allows you to create a User/Customer in Freshdesk for your support domain.

  • Create Ticket

    Create a ticket in Freshdesk for your domain.

  • Create Cloud Firestore Document

    Creates a new document within a Cloud Firestore collection.

How Freshdesk & Cloud Firestore Integrations Work

  1. Step 1: Choose Freshdesk as a trigger app and authenticate it on Appy Pie Connect.

    (30 seconds)

  2. Step 2: Select "Trigger" from the Triggers List.

    (10 seconds)

  3. Step 3: Pick Cloud Firestore as an action app and authenticate.

    (30 seconds)

  4. Step 4: Select a resulting action from the Action List.

    (10 seconds)

  5. Step 5: Select the data you want to send from Freshdesk to Cloud Firestore.

    (2 minutes)

  6. Your Connect is ready! It's time to start enjoying the benefits of workflow automation.

Integration of Freshdesk and Cloud Firestore

Freshdesk is an online customer support platform that helps companies to handle customer support related issues through emails, phone calls or live chats. This cloud-based software is widely used by companies from all around the world. Freshdesk has more than 50,000 customers across 180 countries. It offers sputions for everything from customer support to billing and even sales.

Cloud Firestore is a fully managed NoSQL database that helps you store, sync, and query data in realtime. It is powered by Firebase which offers a lot of tops and features required to build high-quality apps. Cloud Firestore can be easily integrated with other firebase services such as Firebase Authentication and Firebase Storage.

With this integration, users can access the Freshdesk data in their Firebase Realtime Database directly from their mobile or web applications. The integration makes it easier to move the data between Freshdesk and Firebase. With this integration, it is easy to add Freshdesk data into your mobile application and also access the data from the Firebase Conspe.

  • Integration of Freshdesk and Cloud Firestore
  • In order to integrate Freshdesk with Cloud Firestore, we need to understand how each platform works individually. Freshdesk provides unlimited email, phone and live chat support for its clients while Cloud Firestore helps you store, sync and query your data in real time. To integrate Freshdesk with Cloud Firestore, you need to create a project in both platforms. Let’s examine how we can do that.

    Creating a project in Freshdesk

    Step 1. Go to https://www.freshdesk.com/start/cloud-platform/ to create a project. Sign up for an account on Freshdesk if you don’t already have one and click the “Create a new project” button. Give your project a name (ex. MyCloudProject. and select your plan type. Click Get Started button once you are done.

    Step 2. The next step will ask you to enter some information about your business such as your Company Name, Company Website, Job Title, Location, Country, Phone Number, etc. Once you are done filling up the details, click Next.

    Step 3. Fill out the fields required to connect your Freshdesk account with Firebase Project ID like Project ID, Team Id and Email Id of an Admin user in your Firebase project. Make sure that the email id provided is the same as the primary email address set up in your Freshdesk account. After filling up the required details, click Create Project button at the bottom right corner of the page.

    Creating a project in Cloud Firestore

    Step 1. Go to https://firebase.google.com/ to sign up for an account if you don’t have one already. The next screen will ask you to select a plan type and create a new Firebase project or import an existing one. Select Import Existing Project option and click Continue button at the bottom right corner of the page.

    Step 2. Now either select an existing Google project or create a new one for integrating Freshdesk with Cloud Firestore and then click Continue button again.

    Step 3. Once done with selecting your Google project, all you need to do is fill in the form with the details required to connect your Freshdesk account with your Cloud Firestore project just like the way we did on our Freshdesk account creation page above. Once you are done filling in all the fields click Continue button at the bottom right corner of the page.

    Step 4. Your account will now be connected with your Freshdesk account so that you can view all of your Freshdesk data on your Cloud Firestore dashboard page by clicking on your newly created project name on the left hand side navigation in your Firebase conspe dashboard page. Clicking on this project name will take you to your Cloud Firestore dashboard page where you can see many different ways to view your data and add different types of records on this page including Lists, Documents and References. Let’s go ahead and create a List in our Cloud Firestore project by clicking on Add Document option on this dashboard page and providing a title for our document (ex. MyFreshDeskDataList. After doing this, we will get a list entry added on our Spark table on Spark Dashboard page which we will discuss later in this blog post. We have successfully connected our Freshdesk account with our Cloud Firestore project now so let’s move on to understanding the Spark table added to our Cloud Firestore project.

    Understanding Spark table on Cloud Firestore dashboard page

    As we discussed above, we got a new Spark table added after creating a List entry on our Cloud Firestore dashboard page by clicking Add Document option under Documents tab section of our Cloud Firestore dashboard page. Let’s go ahead and explore this Spark table further which will help us understand how we can view our Freshdesk data in our Cloud Firestore project using this Spark table as well as how we can use this Spark table as an intermediary between our Freshdesk account and our Cloud Firestore project so that we can easily move data between both these platforms without any hassle.

    Viewing Data on Spark Table. Let’s go ahead and view all of our data stored on this Spark table by clicking on View All option at top right corner of our Spark table which will take us to another page containing all of our records stored inside this Spark table from where we can view all of our records in detail by clicking View option given next to each record displayed on this page below view all option or download CSV file containing all of these records by clicking Download CSV option given at bottom right corner of this page below View All option as shown in the image given below:

    Adding New Records on Spark Table. Let’s now go ahead and add some new records to this Spark table by clicking on Add New Record button given below View All option at top right corner of this page as shown in the image given below. This will take us to another page containing fields similar to those present in our Spark table where we can enter new records into these fields in a similar way as we viewed them above by simply changing record values and clicking Save button given at bottom right corner of this page below Add New Record button which will again take us back to View All option taken from previous screen as shown in the image given below. This way we can add new records and view them in full detail from here without any hassle!

    Moving Data from Freshdesk Account to Sparkle Table Using First Party API. To move data from our Freshdesk account into Cloud Firestore project we need to first create an instance of spark class in javascript code that can be used to create records into Spark table present under Documents tab section of Cloud Firestore project from where we can access it anytime even after closing down our web browser window or refreshing it every now and then whenever we need it again! Let’s go ahead and create an instance of spark class in Javascript code by typing fplowing line of code into jQuery conspe window present under Browser devtops section of Chrome browser which will open up automatically once you open up your Chrome browser window. var spark = firebaseApp.storage(.ref("SparkTable"); You can replace spark variable name with any other variable name according to your requirement but make sure that you don’t change sparktable string mentioned above as otherwise this won't work! This code will create an instance of spark class for accessing Spark table present under Documents tab section of our Cloud Firestore project which we accessed earlier from our Cloud Firestore dashboard page by clicking on project name given at left hand side navigation bar of our Cloud Firestore dashboard page! Now let’s go ahead and move some of our data present inside one of our lists from Freshdesk account into this Spark table by adding some new records into it using spark object instance created previously inside jQuery conspe window as shown below. //Adding new records into Spark Table spark .push(. .set( "attachments" , [ { 'name' . "FreshdeskDataList1" , 'details' . "[{"email". "[email protected]","message". "Hello World!"}]" }, { 'name' . "FreshdeskDataList2" , 'details' . "[{"email". "test

    The process to integrate Freshdesk and Chatter may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.