Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
Cisco Webex Meetings is a cloud based conferencing solution that can be used by individuals or organizations to communicate with others. Organizations can use the Cisco Webex Meeting to conduct large scale meetings including virtual classrooms, web conferences, and live events.Webex Meetings Integrations
Freshdesk + Webex MeetingsCreate Meeting to Cisco Webex Meetings from New Contact in Freshdesk Read More...
Freshdesk + Webex MeetingsCreate Meeting to Cisco Webex Meetings from New Ticket in Freshdesk Read More...
Freshdesk + Webex MeetingsCreate Meeting from Cisco Webex Meetings from Update Ticket to Freshdesk Read More...
Webex Meetings + FreshdeskCreate Contact to Freshdesk from New Meeting in Cisco Webex Meetings Read More...
Webex Meetings + FreshdeskCreate Ticket to Freshdesk from New Meeting in Cisco Webex Meetings Read More...
It's easy to connect Freshdesk + Webex Meetings without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Trigger when new meeting created.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Creates a new meeting.
Freshdesk is a cloud-based customer support software that enables organizations to offer support via email, phone, or social media. It allows users to create an online portal where customers can submit their queries and reviews regarding products and services. The company was founded in 2010 by Girish Mathrubootham, Shan Krishnasamy, and Sachin Agarwal. It has its headquarters in Chennai, India.
Cisco® Webex™ Meetings is a web conferencing software owned by Cisco Systems, Inc. It was launched in 2003 to compete with other major web conferencing software providers such as Microsoft’s Live Meeting, Citrix’s GoToMeeting, and Google’s Hangouts. Cisco® Webex™ Meetings provides video conferencing services that allow users to communicate with each other in real time using screen sharing, instant messaging, whiteboarding, and desktop sharing.
Freshdesk offers integration with Cisco® Webex Meetings so that all customer conversations are automatically sent to the Cisco® Webex™ Meeting room right after the customer submits it in the Freshdesk portal. This integration can help organizations automatically create meetings for incoming tickets in Cisco® Webex™ Meetings. It also helps them keep track of customer interactions at any point in time. With this integration, users can directly start a meeting from the Freshdesk portal instead of opening the Cisco® Webex™ Meetings account separately.
The integration of Freshdesk and Cisco® Webex™ Meetings can bring numerous benefits to business organizations. Some of them are listed below:
Businesses can easily schedule a meeting without having to log into another account or manually start a meeting. They can directly start a web conference from the Freshdesk portal so they do not have to switch between web accounts while dealing with different customers.
Freshdesk can automatically create a Cisco® Webex™ Meeting room based on the ticket number of the incoming request from a customer. This allows businesses to organize their meetings more efficiently. For example, if a customer sends a request for booking an appointment, the user can directly book it from the Freshdesk portal instead of creating a new meeting room for this purpose.
Businesses can also track customer interactions at any time because all previous interactions will be available in the Cisco® Webex™ Meeting room. This helps them keep a track of all customer-related activities and eliminate any chance of miscommunication later on.
The process to integrate Freshdesk and Cisco® Webex Meetings may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.