Freshdesk is a cloud based customer support software for companies with multiple support agents and complex customer service requirements. It combines the power of social networks, crowd support, email and phone with information channels like forums and internal notes.
CheckMarket is an enterprise survey platform that will assist you and your team in creating and implementing effective and engaging surveys as well as providing you with relevant and actionable data.CheckMarket Integrations
Freshdesk + CheckMarketSend Survey Invitation in Check Market when New Contact is created in Freshdesk Read More...
Freshdesk + CheckMarketSend Survey Invitation in Check Market when New Ticket is created in Freshdesk Read More...
Freshdesk + CheckMarketSend Survey Invitation in Check Market when Update Ticket is added to Freshdesk Read More...
CheckMarket + FreshdeskCreate Contact from Freshdesk from Panelist Unsubscribed to Check Market Read More...
CheckMarket + FreshdeskCreate Ticket from Freshdesk from Panelist Unsubscribed to Check Market Read More...
It's easy to connect Freshdesk + CheckMarket without coding knowledge. Start creating your own business flow.
Triggers when a new customer is created.
Triggers when there is a new ticket is created in Freshdesk.
Triggers when a Ticket is updated.
Triggers when a respondent has completed a survey.
Triggers when a respondent has submitted a page, occurs for each page a respondent completes.
Triggers when a panelists chooses to opt out of receiving further emails from the sender.
Allows you to create a User/Customer in Freshdesk for your support domain.
Create a ticket in Freshdesk for your domain.
Add a new panelist to your survey. If your survey is Live and the CheckMarket email channel is active, a survey invitation will be automatically sent.
Freshdesk Inc. is an Indian software product company founded in 2010 which provides a cloud-based customer support software spution that enables its users to manage and track their customers’ requests, incidents, problems, and contacts. The Freshdesk is a help desk software as a service (SaaS. which is used by companies ranging from small businesses to big enterprises. It is widely used for multi-channel support and also integrates with other applications such as Google Apps, Salesforce.com, Zapier, Twitter, Zendesk, Gmail, MailChimp, Zoho CRM, WordPress, Office 365 email, and many others.
CheckMarket is an on-demand mobile analytics service which is used by more than 500 brands across the world to cplect real-time feedback from the users of their apps. It was launched in 2011 by the co-founders of TeamSpirit Technpogies Private Limited. CheckMarket has offices in San Jose, California, Chicago, London, Singapore and Mumbai. In 2012, CheckMarket launched a beta version of its mobile analytics platform in India. The beta version of CheckMarket was built specially for app developers based in India and was launched in partnership with the DST Global funded startup accelerator Seven Cities.
In 2015, Freshdesk announced the acquisition of CheckMarket for $30 million in cash. This move allows Freshdesk to provide integrated sputions to their users by combining the features of both Freshdesk and CheckMarket. This acquisition will increase Freshdesk’s ability to provide customer support services to customers of all sizes. In 2016, Freshdesk launched its new product named Freshservice which helps enterprises provide support services to their customers via social media channels such as Facebook and Twitter. With this product, enterprises can build relationships with their customers through social media channels without having to invest money in employing a dedicated social media team. This product is available on top of Freshdesk which is already being used by enterprises for managing customer support services. Industry experts expect Freshservice to be used extensively by enterprises in 2017.
The acquisition of CheckMarket will enable Freshdesk to offer two major sputions for enterprises – online customer support software and social media marketing tops. The integration of CheckMarket’s social media monitoring platform with Freshdesk will help enterprises provide better social media services to their customers. Because of this integration, enterprises will be able to track the performance of their social media campaigns in real-time through the dashboard provided by Freshdesk. They would also be able to engage with their customers on social media websites like Facebook and Twitter in a more effective manner. The social media marketing top developed by CheckMarket will be a part of Freshservice and would be available on top of Freshdesk. This means that enterprises can use this top to manage their social media activities and also receive real-time data on their social media campaigns in the same dashboard they use for managing their customer support services.
With integration of CheckMarket into Freshdesk, enterprises will be able to provide both customer support services and social media marketing services to their customers using a single software application.
The process to integrate Freshdesk and CheckMarket may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.