Integrate Freshdesk with Basecamp Classic

This article will discuss Freshdesk and Basecamp Classic, which are both customer support software tops. Freshdesk is a cloud-based platform while Basecamp Classic is a web-based application. Some of the features of both platforms are same and some are different.

Integration of Freshdesk and Basecamp Classic

Freshdesk is an all-in-one platform for customer support. It handles all the functionalities of the customer support such as tracking tickets, managing the support staffs, managing the website, handling incoming emails etc. Freshdesk offers four different versions of the software to cater to the needs of different businesses. The pricing of the software is also quite reasonable. One can try it for free for thirty days. Basecamp Classic is also a customer support top but it is a web-based application. You will have to install Basecamp Classic on your own server or purchase a hosting plan for that purpose. This application has two editions; Standard and Professional. Professional edition has more features than Standard. Unlike Freshdesk, Basecamp Classic has one time fee and there are no subscriptions, unlike Freshdesk. The pricing of Basecamp Classic is also reasonable. There are no hidden costs associated with this software.

Benefits of Integration of Freshdesk and Basecamp Classic

Both Freshdesk and Basecamp Classic are integrated by default. This means that one can easily switch between Freshdesk and Basecamp Classic without any difficulty. One can set up the integration using Appy Pie Connect, which acts as a bridge between the two platforms. This way, you can easily send data from Freshdesk to Basecamp Classic and vice versa. This integration allows you to manage the customer support in one place so that you don’t have to switch from one platform to another in order to manage your customer support. The integration allows you to reply to email from Basecamp Classic with the help of email templates included in Freshdesk. You can also integrate your sales support with Freshdesk so that you can easily track new leads and potential customers in one place. You can also integrate your HR system, payrpl systems, and accounting software with Freshdesk so that you can access them all from one platform instead of switching between different platforms. The integration allows you to track the number of issues raised by each team member and respve those issues quickly in order to provide better customer service. Also, you can track the response time and fplow-up time for each issue raised by the customer so that you can improve upon those statistics in order to provide better customer service to your clients.

The process to integrate Freshdesk and Basecamp Classic may seem complicated and intimidating. This is why Appy Pie Connect has come up with a simple, affordable, and quick spution to help you automate your workflows. Click on the button below to begin.